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Coveo Solution Architect

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Hewlett Packard Enterprise

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Location:
India , Bangalore

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

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Job Description:

Digital Experience & Automation organization is incubating a Technology group to transform CX(customer experience) and EX(employee experience). The charter of this group is to discover, evaluate and leverage technology to enhance and simplify the experience of stakeholders. Knowledge and data will be central to this journey of creating a proactive and predictive support experience. The use of automation, AI and other modern technology will enable reduction of time taken to resolve issues or perform tasks. This role is part of HPE Networking’s strategic future of support team and will involve design of automated solutions. The role requires influencing business transformation projects using technology, review of data to enable process, systems and tool re-engineering in customer support and services. In addition, the role requires to support the enhancement of self-service, automation, omnichannel strategy by seeking solutions and drivers to achieve seamless customer experiences and increased customer loyalty.

Job Responsibility:

  • A Coveo technical expert in designing and building modern language-based AI solutions, including Data Models, Evaluation Strategies, Production Constraints, User Experience
  • Awareness and knowledge about Coveo integration with SFDC, Coveo reporting dashboard
  • SEO (Search Engine Optimization) concepts, implementation using ML and data models
  • Familiarity with Python, JS, Atomic and Headless architecture
  • Enable digital transformation of support systems by aligning business, operations and technology
  • Evaluate industry technology landscape, discover tech stack, design solutions to solve business requirements
  • Advisor mentality and willingness to participate in the full project life cycle: requirements gathering, analysis, design, configuration, testing and go-live of end to end Coveo-SFDC driven technology solutions
  • Participate in solutions for customer self-service, automation, personalization, proactive support and seamless omnichannel experience
  • Experience working on process improvements and re-engineering
  • Locate and define new process improvement opportunities
  • Improve adoption of deployed platforms, tools
  • A high level understanding of machine learning concepts, models life cycle, technologies and best practices

Requirements:

  • Overall 5-10 years of experience
  • 4+ years solution analyst or related experience, including proficiency with analytical software or equivalent related education
  • Bachelor’s degree in business administration, economics, computer science, management information systems, or related field or equivalent related experience
  • Good knowledge of large system, CRM’s, bug systems, collaboration and messaging tools
  • Preferable to be Certified in Coveo for Salesforce as Administrator, Analyst or developer
  • Technical expertise regarding data models, database design development, data mining and segmentation techniques
  • Strong knowledge of and experience with reporting packages databases , programming
  • Proficiency in statistics, data analysis, and research methods
  • Ability to collaborate cross-functionally in a fast-paced environment and build sound working relationships within all levels of the organization
  • Ability to handle sensitive information with keen attention to detail and accuracy. Passion for data handling ethics
  • Ability to solve complex, technical problems with creative solutions while anticipating stakeholder needs and providing assistance to meet or exceed expectations
  • Able to demonstrate perseverance and resilience to overcome obstacles when presented with a complex problem
  • Assist in combining large data sets and data analysis to create optimization strategies
  • Comfortable with ambiguity and uncertainty of change when assessing needs for stakeholders
  • Have effective time management skills which enable you to work successfully across functions in a dynamic and solution-oriented environment while meeting deadlines
  • Self-motivated and innovative
  • confident when working independently, but an excellent team player with a growth-oriented personality
  • Will be required to routinely or customarily troubleshoot items related to applications that require independent judgement, decision-making, and unique approaches
What we offer:
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion

Additional Information:

Job Posted:
January 12, 2026

Work Type:
Hybrid work
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