Coveo Consultant Job at Valtech

Job Description

As a Coveo Consultant, you are passionate about experience innovation and eager to push the boundaries of what’s possible. You’ll create a bridge between Commerce strategy, Technology and Product Information. You bring +7 YEARS of experience, being at the forefront of customer interaction, ensuring our clients are fully leveraging their search investments and providing the means to drive innovative experiences. We are seeking a highly skilled and experienced Commerce & Search Solution Consultant, with a strong knowledge of search technologies. You will be responsible for providing strategic guidance, technical expertise, and implementation support to clients seeking to optimize their search functionality and improve user experience.

Job Responsibility

Offer consulting services and execute mandates focused on B2B & B2C digital transformation
Spearhead and conduct extensive project discovery sessions to delve deep into business requirements
Craft detailed BRD (Business Requirements Document) showcasing the intricate needs of clients
Lead strategic engagements on search implementations. From discovery, implementation, configuration and optimization of the search experience leveraging various platforms and solutions
Conceptualize epics and stories, subsequently building and prioritizing robust project backlogs, ensuring that assumptions and dependencies are duly considered
Collaborate with solution architects to bridge the gap between business requirements and technical necessities
Engage in strategic endeavors, assisting clients in both defining and achieving present and future business aspirations
Collaborate with cross-functional teams, including developers, designers, and other SMEs to implement recommended solutions
Conduct training sessions and workshops to educate clients on search best practices and maximize the effectiveness of their search functionality
Configure, customize and optimize search solutions to align with clients' specific requirements and objectives
Partner with Client Partners (VPs/ADs) to leverage synergies across mandates, promoting a cohesive sharing of strategic insights
Own the orchestration of operational groups, ensuring they synergize to deliver exceptional consulting services to clients
Track vital metrics and KPIs to gauge the ROI of projects, and proactively monitor the overall performance, emphasizing an ROI-centric approach in every client deliverable
Lead client teams towards a culture of Performance Measurement, showcasing the potential of key KPIs in their deliverables
Supervise and refine the client backlog to ensure it aligns with the client's vision and business objectives, spotlighting areas ripe for consulting services intervention
Assess clients' eCommerce performance against set business objectives, proactively pinpointing areas of improvement, and ensuring that these insights are relayed back to the client with the support of the AD, VP, and client services teams
Monitor and analyze search performance metrics to measure the impact of implemented solutions and identify opportunities for further optimization
Recognize consulting service needs of clients, position them in sync with other offerings, price them competitively, and ensure their delivery adds substantial value to clients
Engage in sales pitches, encompassing concept creation, methodology definition, costing, and final presentation
Collaborate with sales and business development teams to identify opportunities for new business and contribute to the development of proposals and pitches. Search will be a big component but not limited to it
Act as a subject matter expert (SME) on search technology, providing guidance and support to both clients and internal stakeholders
Stay abreast of industry trends and advancements in search technology and provide thought leadership and expertise to clients and internal teams
Share and promote your expertise both within the organization and externally, through avenues like internal training sessions, lunch & learn initiatives, conferences, and more

Requirements

Minimum of 7 years of experience in eCommerce strategy with enterprise accounts
Knowledge of eCommerce Platforms such as Optimizely Configured Commerce, Adobe Commerce, SalesForce Commerce Cloud, VTEX, SAP Commerce Cloud, etc.
2+ years of experience leading discovery, implementation, configuration and optimization of search solutions such as Algolia, Bloomreach Discovery, Coveo, Klevu, SearchSpring and Elastic
A proactive leader with business acumen
Positive attitude and diplomatic approach to communication
Ability to communicate complex ideas in a simple way, including to a C-level audience
University education in eCommerce, IT, business administration or any other related field (or relevant experience)
Knowledge of retail, B2C, B2B and D2C
Strong analytical and problem-solving skills, with the ability to interpret complex data and derive actionable insights
Ability to work effectively both independently and as part of a collaborative team environment

Nice to have

Certification in search technology is a plus
Technical background, understanding queries, JavaScript, configuration and integration of 3rd Party solutions
Fluent in English. French is not mandatory but considered as a plus

What we offer

A comprehensive insurance plan, where you can choose the module that best suits your needs—Gold, Silver, or Bronze. The employer may contribute up to 80% of your coverage depending on the selected module. This plan includes short- and long-term disability coverage
Dialogue via Sun Life provides virtual healthcare services, allowing you to consult with a healthcare professional for emergencies, prescription renewals, and more. You also have access to the Employee and Family Assistance Program, as well as a complete mental health support program
A $500 Personal Spending Account, which can be used for healthcare reimbursements, gym memberships, public transit passes, office supplies, or contributions to your RRSP through Valtech
A retirement plan where Valtech will match 100% of your RRSP contributions through a Deferred Profit Sharing Plan (DPSP), up to a maximum of 4%. You can start contributing to your RRSP immediately, and to the DPSP after 3 months. The vesting of the DPSP will be after a 24 months of service
Access to a flexible vacation under Valtech's policy to support your work-life balance, with 5 days available during your probation period and a prorated amount calculated for the remainder of the year
Personal Technology Reimbursement – $30/month for every employee-offered on day 1
We close during the winter holidays and offer flexible scheduling throughout the year, so you can enjoy those sunny Friday afternoons—provided your weekly hours are completed

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Coveo Consultant

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