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The Court Usher acts as an essential first point of contact for all the court users involved in hearings. There will be regular contact with the judiciary, assisting the administrative staff with the smooth flow of court work. You will meet members of the public and their legal representatives; prepare court /hearing rooms, and complete documentation, as well as ensuring the court runs smoothly and efficiently. You will also carry out some general clerical work as required to support the work of HMCTS.
Job Responsibility:
Collecting and delivering files and bundles to the judiciary and clerks ensuring they have the necessary papers
Providing support to colleagues & judiciary outside of court / hearing times
General clerical work, including use of computers and Switchboard
Filling out forms
Operating recording equipment and maintaining records of recordings of hearings
Sort and deliver lists of hearings for internal & external notice boards
Completing standard forms, etc where the information is clearly defined
Straightforward drafting such as acknowledgements and receipting, confirmations, court orders, warrants etc
Opening, sorting, distributing and dispatching post as required
Collecting and delivering post from appropriate offices
Ensuring Court rooms are supplied against requirements for relevant forms and stationary
Collecting and delivering stationary around the offices
Resulting, checking accuracy and completeness against guidelines or a proforma, straightforward money handling e.g. issuing jury payments, spending petty cash under instruction
Operating office and court equipment e.g. computers, fax machines, scanners, photocopiers, switchboards, franking machines, messaging equipment, tape, and video recorders etc
Answering standard telephone enquiries and passing messages to others
Preparing rooms for hearings, tribunals, trials, meetings and clearing the court / hearing room down at the end of the day etc
Using electronic diaries
Reception of parties to court including members of the public, judiciary, juries, solicitors and barristers, the police, representatives of external Agencies etc
Providing information related to proceedings, escorting court users into and from the building, swearing oaths etc
Calling people into court / hearing rooms in priority order, discussing with Court Clerks and Legal Advisers and liaising with the Witness Service as necessary
Answering face to face enquiries
Keeping parties informed of changes eg, of courtrooms and hearing times
Requirements:
2 GCSE's at Grade C or above, or equivalent qualifications OR have experience of working with the public in a busy public service environment
Ability to use a computer at the level required for the work