Court Usher

• Prepare and maintain court/hearing rooms
• Collect and deliver files and document bundles to judiciary and clerks
• Support colleagues and judiciary outside of court times
• Operate recording equipment and maintain accurate hearing records
• Update and display hearing lists across notice boards
• General administrative tasks, including use of computers and switchboard
• Completing standard forms and basic drafting (acknowledgements, receipts, confirmations, warrants, etc.)
• Managing post: opening, sorting, distributing, and dispatching
• Ensure courtrooms are stocked with necessary forms and stationery
• Manage distribution of stationery across the offices
• Enter data accurately and check against guidelines or templates
• Manage straightforward financial tasks such as petty cash or jury payments (under instruction)
• Operate office and court equipment including computers, scanners, fax machines, photocopiers, franking machines, and recording devices
• Welcome and support court users: judiciary, juries, solicitors, barristers, police, witnesses, and the public
• Escort individuals to and from courtrooms
• Provide clear information about proceedings
• Call parties into hearings in priority order and coordinate with Court Clerks and Legal Advisers
• Handle face-to-face and telephone enquiries, ensuring accurate message-taking
• Keep court users informed of changes such as courtroom allocations or hearing times
• Prepare rooms for hearings, tribunals, trials, and meetings
• Clear down rooms at the end of the day
• Use electronic diaries to manage schedules

• Strong interpersonal and communication skills
• Ability to remain professional and sensitive when dealing with vulnerable or distressed individuals
• Comfortable following detailed procedures and maintaining firm boundaries when required
• Reliable team player with good time management
• Flexible and willing to work at other local courthouses or HMCTS offices when needed

Paid Holidays and Pension