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Court Usher

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Brook-St Hiredonline

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Location:
United Kingdom , London

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Category:
Legal

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Contract Type:
Not provided

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Salary:

15.59 GBP / Hour
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Job Description:

OPERATIONAL SUPPORT OFFICER - HMCTS HENDON MAGISTRATES 📍 Location: based at Hendon Magistrates' Court (working on behalf of Wood Green Crown Court hearings) 💷 Pay Rate: £15.59 per hour 🕘 Hours: Monday-Friday, 9:00am-5:00pm (37 hours per week) fully on-site. 📄 Contract: Temporary assignment - currently for 12 months 🏢 Agency: Brook Street Recruitment on behalf of HM Courts & Tribunals Service Role Overview Brook Street are currently recruiting for an Operational Support Officer to support court operations on behalf of Wood Green Crown Court, currently based at Hendon Magistrates' Court. This is a varied frontline role combining court ushering, customer service, and administrative responsibilities within a busy criminal court environment. You will support the smooth running of hearings while also carrying out important back-office and case-related administrative duties. Please note: this role involves working within a criminal court environment and may include exposure to sensitive or distressing case material.

Job Responsibility:

  • Prepare courtrooms before and during hearings, ensuring all required files, paperwork, and materials are available
  • Support judges and court staff during hearings, both in person and via Microsoft Teams where required
  • Call cases, manage attendance, and swear in witnesses
  • Provide guidance and support to court users, including legal professionals, jurors, witnesses, and members of the public
  • Working in the Jury Office
  • Handle face-to-face, telephone, and email enquiries professionally and efficiently
  • Process court documentation, including scanning, uploading, photocopying, and filing sensitive documents
  • Update and maintain records using HMCTS internal systems
  • Assist with listings, scheduling, and general case progression administration
  • Support wider court operations with general admin duties, correspondence, and digital casework
  • Maintain confidentiality, professionalism, and high standards of conduct at all times

Requirements:

  • Strong communication and customer service skills
  • Previous administrative experience within a busy environment
  • Confident using Microsoft Office, Outlook, and Teams
  • Ability to work accurately and manage competing priorities
  • Professional, reliable, and punctual approach to work
  • Ability to remain calm under pressure in a fast-paced environment
  • Comfortable handling sensitive or distressing criminal case material
  • Ability to work independently and collaboratively as part of a team
What we offer:
  • pension
  • holiday pay

Additional Information:

Job Posted:
May 16, 2026

Work Type:
On-site work
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