Court Team Leader Job at Victim Support (Staines)

RTA/EL/PL Intermediate Track Claims Handler

We currently have an exciting opportunity for an experienced RTA/EL/PL Intermedi...

Location

United Kingdom , Leeds

Salary:

Not provided

Direct Line Group

Expiration Date

Until further notice

Requirements

Experienced Legal Claims Handler, Legal Executive or Solicitor
Previous experience of RTA / EL / PL claims handling is preferable, either within an insurance company or law firm environment
Knowledge of Pre Action Protocols, CPR, Practice directions and relevant statute and case law as well as related regulations associated with accidents at work
Experience working in PI claims at intermediate track level
Experience of using a Case Management System and knowledge of JC Guidelines for the assessment of general damages in personal injury cases and understanding and ability to research different resources e.g Lawtel
Good problem solver and able to work under pressure, whilst maintaining attention to detail
Knowledge of Intermediate Track, Pre Action Protocols, CPR, Practice directions and relevant statute and case law as well as relevant regulations relating to accidents at work

Job Responsibility

Managing a client’s claim by continually using the firm’s technical process and accurately documenting each activity that has taken place and ensuring time is recorded accurately
Completing all necessary investigations into the circumstances of the incident and the value of the client’s claim, carrying out legal research as required
Collating and reviewing the evidence
Assessing prospects of the claim succeeding on it’s merits
Assessing the likely value of the claim for personal injury and recoverability of financial losses
Ensuring clients are provided the correct legal advice
Where appropriate, managing clients’ expectations, explaining decisions and the steps in the claims process clearly and succinctly, and ensuring clients are treated fairly at all times
Negotiating settlement on the best possible terms for the Client, ensuring that instructions are complied with or taken at the necessary points
Ensuring that the legal expenses provider is kept updated at all key stages
Drafting the necessary documents to issue court proceedings, comply with court directions, draft statements and ready the file for a final court hearing

What we offer

Employer contributed pension
Annual company bonus
Discounts on Insurance products
Generous holiday allowance
Flexible benefits package including optional health and dental insurance
Buy as you earn share scheme
Employee discounts and cashback
Plus, many more
Free Green Flag breakdown cover
50% off Direct Line Group products in Motor, Home and Pet insurance when you’re named on the policy

Fulltime

RTA/EL/PL Intermediate Track Claims Handler

We currently have an exciting opportunity for an experienced RTA/EL/PL Intermedi...

Location

United Kingdom , Leeds; Bromley

Salary:

Not provided

Direct Line Group

Expiration Date

Until further notice

Requirements

Experienced Legal Claims Handler, Legal Executive or Solicitor
Previous experience of RTA / EL / PL claims handling is preferable, either within an insurance company or law firm environment
Knowledge of Pre Action Protocols, CPR, Practice directions and relevant statute and case law as well as related regulations associated with accidents at work
Experience working in PI claims at intermediate track level
Experience of using a Case Management System and knowledge of JC Guidelines for the assessment of general damages in personal injury cases and understanding and ability to research different resources e.g Lawtel
Good problem solver and able to work under pressure, whilst maintaining attention to detail
Knowledge of Intermediate Track, Pre Action Protocols, CPR, Practice directions and relevant statute and case law as well as relevant regulations relating to accidents at work

Job Responsibility

Managing a client’s claim by continually using the firm’s technical process and accurately documenting each activity that has taken place and ensuring time is recorded accurately
Completing all necessary investigations into the circumstances of the incident and the value of the client’s claim, carrying out legal research as required
Collating and reviewing the evidence
Assessing prospects of the claim succeeding on it’s merits
Assessing the likely value of the claim for personal injury and recoverability of financial losses
Ensuring clients are provided the correct legal advice
Where appropriate, managing clients’ expectations, explaining decisions and the steps in the claims process clearly and succinctly, and ensuring clients are treated fairly at all times
Negotiating settlement on the best possible terms for the Client, ensuring that instructions are complied with or taken at the necessary points
Ensuring that the legal expenses provider is kept updated at all key stages
Drafting the necessary documents to issue court proceedings, comply with court directions, draft statements and ready the file for a final court hearing

What we offer

9% employer contributed pension
Up to 10% Annual performance-based bonus
50% off home, motor and pet insurance plus free Green Flag breakdown cover
Additional optional Health and Dental insurance
EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way
Generous holidays
Buy as you earn share scheme
Employee discounts and cashback
22 days holiday rising to 30 days depending on your role
Plus the chance to buy and sell up to 5 days

Fulltime

New

Team Leader - Witness Service

Victim Support is seeking a committed and detail-focused Team Leader to help coo...

Location

United Kingdom , Medway

Salary:

24660.00 - 30825.00 GBP / Year

Victim Support

Expiration Date

May 21, 2027

Requirements

A strong understanding of the criminal justice system and the impact of crime on victims and witnesses
Experience delivering services in demanding environments with a focus on customer experience and service excellence
Experience providing guidance, support, or crisis management to staff or service users
Good communication, negotiation, and advisory skills, both written and verbal
The ability to work without direct supervision, manage competing demands, and maintain organised and methodical working practices
Experience gathering, analysing, and reporting information from multiple sources
Sound IT skills, including the use of Microsoft Office and case management systems
Commitment to safeguarding, equality, diversity, and inclusive practice

Job Responsibility

Lead the delivery of the Witness Service within the court, ensuring a high-quality, safe, and consistent service for all witnesses
Line-manage Deputy Team Leaders and volunteers, supporting recruitment, training, development, performance, and wellbeing
Oversee daily case allocations, ensuring witnesses receive timely assessments, tailored support, and appropriate referrals
Ensure accurate and compliant data entry, audits, reporting, and monitoring of KPIs and quality standards
Manage rotas, resource planning, and service coverage across the court cluster
Promote excellent communication across teams, facilitating team meetings and sharing learning
Build and maintain effective relationships with local stakeholders, including statutory and voluntary partners
Foster an inclusive, trauma-informed, person-centred approach that recognises diverse needs and vulnerabilities
Provide leadership that champions continuous improvement and maintains the dignity, safety, and wellbeing of witnesses

What we offer

Generous Annual Leave – 28 days plus Bank Holidays, with options to buy or sell leave
Birthday Leave – an extra day off to celebrate your birthday
Pension Plan – 5% employer contribution
Enhanced Allowances – enhanced sick, maternity and paternity pay
Exclusive Discounts – high street, holidays, gyms, entertainment, and more
Financial Wellbeing Support – access to salary deducted finance and guidance
Wellbeing Resources – employee assistance programme and wellbeing support
EDI Networks – opportunities to engage in colleague groups promoting equity and inclusion
Sustainable Travel Schemes – Cycle to Work and season ticket loans
Career Development – comprehensive training and ongoing development opportunities

Parttime

Court Orders Team Leader

Join us as a "Court Orders Team Leader" at Barclays, where you'll spearhead the ...

Location

India , Pune

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Excellent communication skills with experience articulating existing operational issues, their impact and root causes to stakeholders, including senior management Director level
Deep understanding of banking operations including account maintenance/servicing, transaction processing, customer correspondence, compliance checks
Experience managing large volumes of banking requests while maintaining service levels
Analyse queue trends and volume patterns to anticipate peaks and manage resource deployment
Advanced excel & PowerPoint skills for data analysis and reporting
Strong data interpretation and decision-making capability to identify process gaps or bottlenecks
Communicate expectations and changes effectively to the analyst team
Continuous monitoring of incoming queue to ensure timely processing and SLA adherence
Daily & Weekly Update on performance levels to the VP
Address issues arising out of day-to-day working

Job Responsibility

Identification of trends and opportunities to improve areas and develop new process and procedures through the monitoring and analysis of operation data and performance metrices
Management of operations for a business area and promote efficient processes, risk management and compliance initiatives to support the bank's operations
Collaboration with internal stakeholders (including business leaders, project manager and SMEs) and external stakeholders (including vendors and service providers) to support business operations and promote alignment with the bank's objectives and SLAs
Management of operational professionals and provide guidance, coaching and support to improve colleagues' delivery quality
Management and development of KPIs to measure the effectiveness of operation functions, utilising data and technology to support the identification of areas that require improvement
Compliance with all regulatory requirements and internal policies related to customer experience
Creation of a safe environment for colleagues to speak up, actively and regularly encourage and solicit feedback to ensure people agenda remains focused on the right areas
Management of attrition by working closely with HR in implementing retention initiatives for work force

What we offer

Hybrid working
Structured approach to hybrid working with fixed 'anchor' days
Supportive and inclusive culture and environment
Commitment to providing a supportive and inclusive culture
Opportunity to embrace mobility and explore every part of operations

Fulltime

Rta / El / Pl Litigation Claims Handler

We have an exciting opportunity to join our Leeds based Litigation Team as a Roa...

Location

United Kingdom , Leeds

Salary:

Not provided

Direct Line Group

Expiration Date

Until further notice

Requirements

Experienced Claims Handler, Legal Executive or Solicitor
Previous experience of RTA / EL / PL claims handling is preferable, either within an insurance company or law firm environment
Knowledge of Pre Action Protocols, CPR, Practice directions and relevant statute and case law as well as related regulations associated with accidents at work
Experience of using a Case Management System
Knowledge of JC Guidelines for the assessment of general damages in personal injury cases
Understanding and ability to research different resources e.g. Lawtel

Job Responsibility

Completing all necessary investigations into the circumstances of incidents and the value of our client's claim, carrying out legal research as required
Assessing prospects of the claim succeeding on its merits as well as the likely value of the claim for personal injury and recoverability of financial losses
Ensuring clients are provided the correct legal advice
Managing clients' expectations, explaining decisions and the steps in the claims process clearly and succinctly
Negotiating settlement on the best possible terms for the Client
Drafting the necessary documents to issue court proceedings, comply with court directions, draft statements and ready the file for a final court hearing
Instructing counsel as necessary
Managing cases efficiently and effectively to meet departmental targets and Service Level Agreements
Identifying and appropriately investigating all conflicts, complaints and potential acts of negligence
Ensuring good working relationships with team-mates, team leader, management and administrative staff as well as maintaining a good working relationship with suppliers and external organisations

What we offer

Annual performance-based bonus
9% Private Pension
50% off home, motor and pet insurance plus free Green Flag breakdown cover
Additional optional Health and Dental insurance
EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way
Generous holiday allowance
Buy as you earn share scheme
Employee discounts and cashback
Flexible benefits scheme
Salary sacrifice scheme for fully electric and plug-in hybrid cars, and for private dental and medical cover

Fulltime

Housing Disrepair Fee Earner

A forward-thinking law firm is seeking a motivated and experienced Housing Disre...

Location

United Kingdom , Greater Manchester

Salary:

Not provided

Douglas Scott

Expiration Date

Until further notice

Requirements

Proven experience managing a caseload of housing disrepair claims (pre-litigation essential
litigation experience desirable)
Knowledge of housing disrepair protocol, civil procedure rules (Part 7), and RICS reporting
Excellent written and verbal communication skills, with a client-focused approach
Strong organisational and time management skills with the ability to meet deadlines
IT literate and confident using systems such as MS Office and Proclaim
Ability to work independently and as part of a collaborative team.

Job Responsibility

Handle a caseload of approximately 150 pre-litigation housing disrepair claims from instruction to settlement
Comply with the Housing Disrepair Pre-Action Protocol and internal case management standards
Assess liability, quantify damages (including review of RICS and medical reports), and collate evidence including special damages and medical evidence
Draft and issue court documentation in accordance with Part 7 CPR
Monitor and comply with all key dates including court directions, hearings, and limitation periods
Maintain regular contact with clients, ensuring proactive updates in line with service level agreements
Use Proclaim case management system efficiently and accurately, maintaining full case records and task tracking
Collaborate with internal teams and escalate complex matters to team leaders where required
Demonstrate commercial awareness, strong time management, and decision-making ability
Achieve monthly financial and administrative performance targets.

What we offer

Flexible working schedule with remote options
Performance-related bonus scheme
Supportive leadership and regular team collaboration
Opportunities for professional development
Positive, inclusive work culture.

Fulltime

Solicitor/Team Leader

As a Team Leader in the Debt Recovery Team, you will oversee the daily managemen...

Location

United Kingdom

Salary:

Not provided

Winn Group

Expiration Date

Until further notice

Requirements

1-3 years PQE, admitted in England
Strong litigation knowledge and experience
Experience of Civil Procedure Rules and Debt Pre-Action Protocols
Debt Recovery experience

Job Responsibility

Supervise a team of Debt Recovery Paralegals
Conduct and authorise litigation within the Debt Recovery team
Work collaboratively with the Head and Deputy Head of Department to ensure that the team’s performance targets are met
Support in the training and development of your team
Conduct regular one-to-one meetings with your team
Support with Client retention
Maximise debt recovery for the Business
Commencement of the Debt Pre-Action Protocol
Negotiating with Debtors
Carry out residency and other searches, assessing Debtors ability to pay

What we offer

Generous Holiday Package: 25 days holiday plus bank holidays, an additional birthday holiday, and options to buy or sell holidays (subject to eligibility)
Funded learning initiatives, SQE Apprenticeships, and Training Contracts (subject to application)
Flexible working hours
On-site parking (subject to availability)
Corporate Metro Scheme
Bike to Work Scheme
Virtual GP
Bereavement Support
Discounted Health Checks
Annual Flu Jab

Fulltime

Neighbourhood Team Leader – Income

At MSV Housing, we’re passionate about providing safe, high‑quality homes and su...

Location

United Kingdom , Manchester

Salary:

42706.00 - 44988.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Expert knowledge of income recovery and rent arrears enforcement, including court attendance, arrears reduction, account auditing and performance improvement
Proven experience of tenancy management within a social housing environment
A track record of coaching and developing teams to meet performance standards
Strong organisational skills and the ability to manage competing priorities
A customer-focused approach with a commitment to delivering excellent services
Excellent interpersonal skills and the ability to build positive relationships
A commitment to continuous professional development in leadership and housing management is essential

Job Responsibility

Maximise rental income by leading income collection and recovery in line with policy and sector best practice, helping to safeguard MSV’s financial sustainability
Champion customer and community needs, identifying challenges and empowering frontline teams to deliver responsive, resilient services
Lead and inspire Neighbourhood Officers and Coordinators, driving performance, collaboration and accountability
Shape strategy and service improvement, contributing to the development of MSV’s Neighbourhood Strategy and promoting our values
Ensure regulatory compliance, operating within the Regulator of Social Housing’s Consumer Standards
Build strong partnerships, working collaboratively across teams and with external agencies to enhance the customer journey

What we offer

Essential car user allowance
Flexible working, with home-working kit provided (minimum two office days per week)
33 days’ annual leave plus bank holidays, with a holiday buy scheme
Pension scheme with up to 10% matched contributions
Health cash plan covering optical, dental and more
Enhanced sick pay (up to 3 months full pay and 3 months half pay)
Health and wellbeing support, including EAP, counselling and wellbeing initiatives
Life assurance (subject to pension membership)
Learning and development opportunities
Strong commitment to Equality, Diversity and Inclusion, supported by employee network groups

Fulltime

Court Team Leader

Victim Support

Location:
United Kingdom , Staines

Category:
Public Sector

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
April 27, 2026

Expiration:
May 18, 2026

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RTA/EL/PL Intermediate Track Claims Handler