Court Support Officer

• Prepare courtrooms and hearing rooms, ensuring all equipment and materials are ready for proceedings
• Manage hearing flow, call cases into court, and liaise with judiciary, legal teams, and clerks
• Support court users, including witnesses, jurors, and members of the public, providing clear information and assistance
• Administer oaths, operate recording equipment, and maintain accurate hearing records
• Provide face-to-face, telephone, and written support to users, signposting to relevant services and responding to enquiries
• Handle administrative tasks such as processing case files, court orders, warrants, and managing post and stationery
• Support enforcement procedures, including financial assessments and data entry, ensuring compliance with data protection policies
• Contribute to health and safety checks, facility management, and safety governance

• Strong communication and interpersonal skills, with the ability to support diverse users
• Calm, professional, and adaptable under pressure
• Good organisational skills and attention to detail
• Ability to follow procedures and exercise sound judgement
• Competent IT skills for data entry and administrative tasks
• Flexibility to work across different locations as required
• Experience in customer service or administrative support within a busy environment
• Knowledge of court or hearing processes is advantageous
• Ability to handle sensitive information securely
• Proven ability to manage multiple tasks efficiently

Knowledge of court or hearing processes is advantageous