Court Support Officer

Join Our Client's Team as a Part-Time Court Support Assistant in Warrington Are you passionate about supporting justice and making a difference in people's lives? Our client, a reputable organisation within the HMCTS, is hiring for a dedicated Court Support Assistant to join their team in Warrington. This is a fantastic opportunity to contribute to the smooth running of court operations while working in a supportive and professional environment. What you'll be doing: * Undertaking administrative tasks to prepare for, facilitate, and conclude various hearings. * Providing clear, helpful information to users and stakeholders via face-to-face, telephone, and written communication, including those with complex needs. * Using HMCTS service scripts and knowledge articles to guide users to relevant services. * Supporting users through complaints procedures, offering immediate assistance to prevent escalation, and updating case management systems. * Identifying risks related to HMCTS buildings and informing the Senior Person on Site as needed. * Processing case files with accuracy, ensuring secure data handling and compliance with retention policies. * Managing jury service tasks such as selection, deferrals, attendance tracking, and expense processing. * Assisting with scheduling and listing to optimise judicial time and respond to urgent matters. * Providing judicial support, including diary management and administrative assistance. * Supporting enforcement activities like financial assessments and fine collection. * Contributing to health and safety procedures, including facility checks and safety governance. What you'll bring: * Strong customer service skills with the ability to communicate clearly and empathetically. * Excellent organisational skills and attention to detail. * Ability to follow procedures and work efficiently under pressure. * Good IT skills, including data entry and case management. * A proactive approach to problem-solving and risk awareness. * Flexibility to work 22 hours per week over three days, including potential Saturdays. Ideal candidates will also have: * Experience in administrative support or customer service roles. * Knowledge of court or legal environments is desirable but not essential. * A commitment to maintaining confidentiality and data security. This role offers a pay rate of £12.86 per hour, with a contract until March 2027. If you're looking to contribute to a vital public service and enjoy a varied, meaningful role, we encourage you to apply today! Location: Warrington Hours: 22 hours per week over 3 days (may include Saturdays) Contract: Until March 2027