Job Description
Job Title: Court Support Officer (Customer Service & Administrative Support) Location: Burnley Our Client, a reputable government organisation, is hiring for a dedicated Court and Hearing Support Officer to join their team in Burnley. What you'll be doing: * Prepare courtrooms and hearing rooms, ensuring all equipment and materials are ready for proceedings. * Manage hearing flow, call cases into court, and liaise with judiciary, legal teams, and clerks. * Support court users, including witnesses, jurors, and members of the public, providing clear information and assistance. * Administer oaths, operate recording equipment, and maintain accurate hearing records. * Provide face-to-face, telephone, and written support to users, signposting to relevant services and responding to enquiries. * Handle administrative tasks such as processing case files, court orders, warrants, and managing post and stationery. * Support enforcement procedures, including financial assessments and data entry, ensuring compliance with data protection policies. * Contribute to health and safety checks, facility management, and safety governance. What you'll bring: * Strong communication and interpersonal skills, with the ability to support diverse users. * Calm, professional, and adaptable under pressure. * Good organisational skills and attention to detail. * Ability to follow procedures and exercise sound judgement. * Competent IT skills for data entry and administrative tasks. * Flexibility to work across different locations as required. Essential skills & experience: * Experience in customer service or administrative support within a busy environment. * Knowledge of court or hearing processes is advantageous. * Ability to handle sensitive information securely. * Proven ability to manage multiple tasks efficiently. 37 hours per week, Mon - Fri £12.86 per hour for the first 12 weeks, £13.25 after this period This is a fantastic opportunity to contribute to the justice system, supporting efficient court operations and delivering excellent service to the public. If you're organised, empathetic, and eager to make a difference, we'd love to hear from you! Apply now to join our client's dedicated team in Burnley!
