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Court Site Manager

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Brook-St Hiredonline

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Location:
United Kingdom , Norwich

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Category:
Public Sector

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Contract Type:
Not provided

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Salary:

13.51 GBP / Hour
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Job Description:

Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone. Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses - HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently. The Court Site Manager is responsible for managing the day-to-day operation of the court site in Norwich. This includes leading a team of court ushers, overseeing building management, and ensuring a safe, secure, and efficient court environment for judiciary, staff, and court users.

Job Responsibility:

  • Manage and support a team of court ushers
  • Oversee daily court operations and ensure smooth running of hearings
  • Manage building-related issues and liaise with estates, facilities, and contractors
  • Ensure health, safety, security, and data protection standards are met
  • Respond to operational issues and resolve problems as they arise
  • Monitor service delivery and contribute to performance improvements
  • Handle customer issues and complaints where required
  • Maintain effective working relationships with judiciary and stakeholders

Requirements:

  • Experience managing staff in an operational or customer-facing environment
  • Strong organisational and problem-solving skills
  • Ability to manage a reactive and fast-paced workload
  • Confident communicator with a professional approach
  • IT literate, including Microsoft Office
  • Providing right-to-work and ID documents
  • Completing a Basic DBS check
  • Supplying references covering the last three years
What we offer:
  • Guaranteed interview for veterans or spouses/partners of military personnel who meet essential criteria
  • Guaranteed interview with a PSR Sourcer for candidates with a disability and/or as a veteran or spouse/partner of military personnel who meet essential criteria

Additional Information:

Job Posted:
December 28, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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