Court Orders Team Leader Job at Barclays (Pune)

Job Description

Join us as a "Court Orders Team Leader" at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionize our digital offerings, ensuring unapparelled customer experiences. Purpose of the role: To manage operations within a business area and maintain processes, risk management initiatives and compliance with relevant regulators.

Job Responsibility

Identification of trends and opportunities to improve areas and develop new process and procedures through the monitoring and analysis of operation data and performance metrices
Management of operations for a business area and promote efficient processes, risk management and compliance initiatives to support the bank's operations
Collaboration with internal stakeholders (including business leaders, project manager and SMEs) and external stakeholders (including vendors and service providers) to support business operations and promote alignment with the bank's objectives and SLAs
Management of operational professionals and provide guidance, coaching and support to improve colleagues' delivery quality
Management and development of KPIs to measure the effectiveness of operation functions, utilising data and technology to support the identification of areas that require improvement
Compliance with all regulatory requirements and internal policies related to customer experience
Creation of a safe environment for colleagues to speak up, actively and regularly encourage and solicit feedback to ensure people agenda remains focused on the right areas
Management of attrition by working closely with HR in implementing retention initiatives for work force

Requirements

Excellent communication skills with experience articulating existing operational issues, their impact and root causes to stakeholders, including senior management Director level
Deep understanding of banking operations including account maintenance/servicing, transaction processing, customer correspondence, compliance checks
Experience managing large volumes of banking requests while maintaining service levels
Analyse queue trends and volume patterns to anticipate peaks and manage resource deployment
Advanced excel & PowerPoint skills for data analysis and reporting
Strong data interpretation and decision-making capability to identify process gaps or bottlenecks
Communicate expectations and changes effectively to the analyst team
Continuous monitoring of incoming queue to ensure timely processing and SLA adherence
Daily & Weekly Update on performance levels to the VP
Address issues arising out of day-to-day working
Keep the OM regularly updated of any developments
Ensure each analyst in the team is informed on product updates for the process
Manage critical escalations by providing precise and timely updates to stakeholders
Strong ability to lead, coach, and mentor a team of analysts
Performance Management: Set performance expectations, conduct regular performance reviews, and provide actionable feedback
Conflict resolution and motivation skills to maintain high team morale and productivity
Work with the Operational Manager to plan and provide support and guidance with Disciplinary & Grievances (if any)
Lead process improvement and operational change initiatives

Nice to have

Experience with Automation tools like UI Path, APIs
Knowledge of Business Intelligence platforms like Tableau, data management, transformation
Experience around designing MI dashboards and insights
Commercial judgment and overall understanding of the Financial Services Industry, particularly the business impact of the regulatory environment

What we offer

Hybrid working
Structured approach to hybrid working with fixed 'anchor' days
Supportive and inclusive culture and environment
Commitment to providing a supportive and inclusive culture
Opportunity to embrace mobility and explore every part of operations

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Court Orders Team Leader

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