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Court Orders Team Leader

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Barclays

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Location:
India , Pune

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Category:
Banking

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Join us as a "Court Orders Team Leader" at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionize our digital offerings, ensuring unapparelled customer experiences. Purpose of the role: To manage operations within a business area and maintain processes, risk management initiatives and compliance with relevant regulators.

Job Responsibility:

  • Identification of trends and opportunities to improve areas and develop new process and procedures through the monitoring and analysis of operation data and performance metrices
  • Management of operations for a business area and promote efficient processes, risk management and compliance initiatives to support the bank's operations
  • Collaboration with internal stakeholders (including business leaders, project manager and SMEs) and external stakeholders (including vendors and service providers) to support business operations and promote alignment with the bank's objectives and SLAs
  • Management of operational professionals and provide guidance, coaching and support to improve colleagues' delivery quality
  • Management and development of KPIs to measure the effectiveness of operation functions, utilising data and technology to support the identification of areas that require improvement
  • Compliance with all regulatory requirements and internal policies related to customer experience
  • Creation of a safe environment for colleagues to speak up, actively and regularly encourage and solicit feedback to ensure people agenda remains focused on the right areas
  • Management of attrition by working closely with HR in implementing retention initiatives for work force

Requirements:

  • Excellent communication skills with experience articulating existing operational issues, their impact and root causes to stakeholders, including senior management Director level
  • Deep understanding of banking operations including account maintenance/servicing, transaction processing, customer correspondence, compliance checks
  • Experience managing large volumes of banking requests while maintaining service levels
  • Analyse queue trends and volume patterns to anticipate peaks and manage resource deployment
  • Advanced excel & PowerPoint skills for data analysis and reporting
  • Strong data interpretation and decision-making capability to identify process gaps or bottlenecks
  • Communicate expectations and changes effectively to the analyst team
  • Continuous monitoring of incoming queue to ensure timely processing and SLA adherence
  • Daily & Weekly Update on performance levels to the VP
  • Address issues arising out of day-to-day working
  • Keep the OM regularly updated of any developments
  • Ensure each analyst in the team is informed on product updates for the process
  • Manage critical escalations by providing precise and timely updates to stakeholders
  • Strong ability to lead, coach, and mentor a team of analysts
  • Performance Management: Set performance expectations, conduct regular performance reviews, and provide actionable feedback
  • Conflict resolution and motivation skills to maintain high team morale and productivity
  • Work with the Operational Manager to plan and provide support and guidance with Disciplinary & Grievances (if any)
  • Lead process improvement and operational change initiatives

Nice to have:

  • Experience with Automation tools like UI Path, APIs
  • Knowledge of Business Intelligence platforms like Tableau, data management, transformation
  • Experience around designing MI dashboards and insights
  • Commercial judgment and overall understanding of the Financial Services Industry, particularly the business impact of the regulatory environment
What we offer:
  • Hybrid working
  • Structured approach to hybrid working with fixed 'anchor' days
  • Supportive and inclusive culture and environment
  • Commitment to providing a supportive and inclusive culture
  • Opportunity to embrace mobility and explore every part of operations

Additional Information:

Job Posted:
January 25, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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