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At the Heart of Yorkshire Education Group, we are looking for an enthusiastic Course Information Assistant to join our professional frontline service, to be the first point of contact for future learners. Your work with us will help shape first impressions, empower potential students, and help guide people towards life changing opportunities.
Job Responsibility:
Offer initial advice and guidance to help prospective learners choose the right path
Maintain and update enquiry records through our client information database
Answer queries via telephone, email, live chat and face to face
Track and follow up enquiries, supporting learners throughout their journey
Work closely with teaching and support staff to provide accurate and timely information
Prepare and send course information mailouts to prospective learners
Represent the Group at external events, such as open days and exhibitions
Provide monthly enquiry reports and statistics to support marketing and curriculum teams
Requirements:
GCSE in English and Maths A*-C/9-4 or equivalent
Level 3 qualification in Advice & Guidance, Customer Service or Business Administration is desirable, but must be willing to study Advice & Guidance Level 3 upon appointment
An IT qualification, such as CLAIT ECDL or equivalent, or significant IT experience is desirable
Nice to have:
Level 3 qualification in Advice & Guidance, Customer Service or Business Administration
An IT qualification, such as CLAIT ECDL or equivalent, or significant IT experience
What we offer:
Generous Annual Leave (30 days annual leave + bank holidays + up to 5 additional College Group closure days)
Personal and Professional Development opportunities