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Course Information Assistant

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360 Resourcing Solutions

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Location:
United Kingdom , Wakefield

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Category:

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Contract Type:
Not provided

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Salary:

11326.00 - 11901.00 GBP / Year

Job Description:

At the Heart of Yorkshire Education Group, we are looking for an enthusiastic Course Information Assistant to join our professional frontline service, to be the first point of contact for future learners. Your work with us will help shape first impressions, empower potential students, and help guide people towards life changing opportunities.

Job Responsibility:

  • Offer initial advice and guidance to help prospective learners choose the right path
  • Maintain and update enquiry records through our client information database
  • Answer queries via telephone, email, live chat and face to face
  • Track and follow up enquiries, supporting learners throughout their journey
  • Work closely with teaching and support staff to provide accurate and timely information
  • Prepare and send course information mailouts to prospective learners
  • Represent the Group at external events, such as open days and exhibitions
  • Provide monthly enquiry reports and statistics to support marketing and curriculum teams

Requirements:

  • GCSE in English and Maths A*-C/9-4 or equivalent
  • Level 3 qualification in Advice & Guidance, Customer Service or Business Administration is desirable, but must be willing to study Advice & Guidance Level 3 upon appointment
  • An IT qualification, such as CLAIT ECDL or equivalent, or significant IT experience is desirable

Nice to have:

  • Level 3 qualification in Advice & Guidance, Customer Service or Business Administration
  • An IT qualification, such as CLAIT ECDL or equivalent, or significant IT experience
What we offer:
  • Generous Annual Leave (30 days annual leave + bank holidays + up to 5 additional College Group closure days)
  • Personal and Professional Development opportunities
  • Discounted Metro Card Scheme
  • Cycle to Work Scheme
  • Good Pension Scheme
  • Access to employee assistance programme
  • Reduced price personal gym membership
  • Access to a wide range of high street discounts

Additional Information:

Job Posted:
March 26, 2026

Expiration:
April 17, 2026

Employment Type:
Parttime
Work Type:
On-site work
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