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Coupa Support Lead

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NTT DATA

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Location:
India , Bengaluru

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are currently seeking a Coupa Support Lead to join our team in Bengaluru, Karnātaka (IN-KA), India (IN).

Job Responsibility:

  • Provide 2nd and 3rd level support for Coupa and integrating applications
  • Incident Management - Provides end user support for Coupa application
  • Incident Troubleshooting and providing resolution
  • Resolves Service Request tickets and collaborates with end users for closure
  • Coupa Application Monitoring and covering the daily and weekly activities
  • Review of existing tickets and perform Problem Management
  • Assists in Coupa application testing for development team

Requirements:

  • 5+ yrs of experience in Coupa application configuration and support
  • Provide 2nd and 3rd level support for Coupa and integrating applications
  • Strong functional experience in Procurement, Sourcing and Supply Chain management processes
  • Strong experience in Coupa application support covering invoice processing, payments, and expense management
  • Incident Management - Provides end user support for Coupa application
  • Incident Troubleshooting and providing resolution
  • Resolves Service Request tickets and collaborates with end users for closure
  • Coupa Application Monitoring and covering the daily and weekly activities
  • Review of existing tickets and perform Problem Management
  • Assists in Coupa application testing for development team
  • Strong understanding of application support processes and understands Service Now tool
  • Flexible to work in shifts and provide support coverage
  • A Bachelor's degree in Engineering, Computer Science, Information Technology or related

Additional Information:

Job Posted:
May 06, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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