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As the Site Merchandising Specialist, you will be at the heart of our digital customer experience, ensuring the seamless execution of merchandising and range activities across all digital channels, including app, web, and social commerce. You'll be a detail-oriented, performance-driven specialist who: • Ensures timely implementation of range and merchandising plans, including setting up product launches, campaigns, and seasonal activities based on the commercial calendar • Regularly updates and optimizes onsite search terms and filters to improve show ability, buy ability, and relevance, ensuring alignment with customer needs and market trends • Builds and implements A/B tests for digital customer meeting points, documenting setup, tracking results, and providing data-driven insights for continuous improvement • Pulls reports on KPIs such as conversion rates, search behaviour, and add-to-basket performance, identifying patterns and sharing actionable insights with the team • Executes updates for product descriptions, images, and localisation with the content team to ensure consistency and relevance across digital touchpoints, meeting local market needs
Job Responsibility:
Ensuring timely implementation of range and merchandising plans, including setting up product launches, campaigns, and seasonal activities based on the commercial calendar
Regularly updating and optimizing onsite search terms and filters to improve show ability, buy ability, and relevance, ensuring alignment with customer needs and market trends
Building and implementing A/B tests for digital customer meeting points, documenting setup, tracking results, and providing data-driven insights for continuous improvement
Pulling reports on KPIs such as conversion rates, search behaviour, and add-to-basket performance, identifying patterns and sharing actionable insights with the team
Executing updates for product descriptions, images, and localisation with the content team to ensure consistency and relevance across digital touchpoints, meeting local market needs
Requirements:
3+ years of experience working with online commerce, sales, marketing, or equivalent, with demonstrated experience in omnichannel customer experience journeys that connect digital and physical touchpoints
Strong documented co-creation and collaboration skills, with proven ability to work effectively within teams and with cross-functional teams and stakeholders to deliver shared outcomes
Proven analytical skills to monitor performance metrics, interpret data patterns, and identify actionable areas for improvement that drive commercial results
Demonstrated ability to act with strong attention to detail and execute tasks with precision, ensuring accuracy and consistency across all digital merchandising activities
Proven ability to thrive and perform in complex and dynamic environments, adapting quickly to changing priorities and business needs while maintaining quality standards
Strong ability to contribute to driving change in a positive way, influencing and inspiring others to reach business goals through collaborative problem-solving