Country Site Merchandising Specialist Job at IKEA (Tempe)

Job Description

Do you get excited when you see data patterns that unlock better customer experiences? Are you someone who loves the challenge of optimising digital touchpoints to drive conversion while making IKEA more accessible for the many? About this work area The Omni Area is IKEA’s strategic retail function responsible for delivering seamless, integrated shopping experiences across all customer touchpoints whether that is physical stores, e-commerce, pick-up points, and delivery services. This function bridges online and offline operations, ensuring customers can browse, purchase, and collect products through whichever channel suits them best. The Omni Area's core objective is to make IKEA more accessible, convenient, and affordable to customers across Australia and New Zealand, leveraging data-driven insights to optimise channel integration and enhance the end-to-end customer journey.

Job Responsibility

Ensures timely implementation of range and merchandising plans, including setting up product launches, campaigns, and seasonal activities based on the commercial calendar
Regularly updates and optimizes onsite search terms and filters to improve show ability, buy ability, and relevance, ensuring alignment with customer needs and market trends
Builds and implements A/B tests for digital customer meeting points, documenting setup, tracking results, and providing data-driven insights for continuous improvement
Pulls reports on KPIs such as conversion rates, search behaviour, and add-to-basket performance, identifying patterns and sharing actionable insights with the team
Executes updates for product descriptions, images, and localisation with the content team to ensure consistency and relevance across digital touchpoints, meeting local market needs

Requirements

3+ years of experience working with online commerce, sales, marketing, or equivalent, with demonstrated experience in omnichannel customer experience journeys that connect digital and physical touchpoints
Strong documented co-creation and collaboration skills, with proven ability to work effectively within teams and with cross-functional teams and stakeholders to deliver shared outcomes
Proven analytical skills to monitor performance metrics, interpret data patterns, and identify actionable areas for improvement that drive commercial results
Demonstrated ability to act with strong attention to detail and execute tasks with precision, ensuring accuracy and consistency across all digital merchandising activities
Proven ability to thrive and perform in complex and dynamic environments, adapting quickly to changing priorities and business needs while maintaining quality standards
Strong ability to contribute to driving change in a positive way, influencing and inspiring others to reach business goals through collaborative problem-solving

IKEA - All Job Offers

Select Country

Country Site Merchandising Specialist

Job Description

Job Responsibility

Requirements

Looking for more opportunities?

Country Site Merchandising Specialist

Senior Coordinator, Complaint and Appeals

Center Medical Director

In-Home Nurse Practitioner or Physician Assistant Per Diem - Scranton

Advanced Practice Provider NP/PA

In-home Health - Nurse Practitioner or Physician Assistant (Full Time) - Brainerd, MN

Contract Negotiation Manager

Fulfillment Packaging Assistant

Inventory Control Coordinator

Our AI answers in your language