Country Remote Customer Meeting Point Manager, IKEA

IKEA

Location:
India, Hyderabad

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

The overall assignment in this role is to drive Omnichannel profitable growth and brand positioning, maximizing sales as well as encouraging an excellent experience in an omni-channel environment. Together with your team, you will create even more memorable and engaging remote meetings between us and our customers with new tools and ways of working and by launching new digital self-service tools that will simplify our customers' interaction with us.

Job Responsibility:

drive Omnichannel profitable growth and brand positioning
maximize sales
encourage an excellent experience in an omni-channel environment
create memorable and engaging remote meetings with customers
launch new digital self-service tools
ensure high quality execution of all People processes
be a digital ambassador in the function
build networks with all relevant stakeholders
lead and develop the RCMP Management Team
enable omnichannel retailing at IKEA
set the strategy and drive the development of a highly centralized RCMP
secure competence in Remote capabilities, Strategic Direction, and business steering
create an operating model promoting RCMP as a remote sales, profit and resolutions unit
initiate and drive a cohesive customer centric mindset
steer and drive an efficient and effective RCMP organization

Requirements:

10-15+ years with an MBA or PG in Administration, Operations or Service excellence
minimum 5 years in a senior leadership role leading large scale BPO, contact centers or Service delivery teams
background in BPO’s, airlines, banking or ecommerce preferred
familiarity with CRM tools and AI would be an asset
strong commercial background and big interest in commerciality
ability to maximize the potential of our Remote Customer Meeting Point
passion for developing business through people
understanding of creating collaborative teams
entrepreneurial drive combined with a willingness to take calculated risks
ability to lead org and digital transformations
ability to lead during crisis management
high on customer centricity, communication skills, strategic thinking and value driven
performance driven and speed when moving from plans to actions
passion for home furnishing

Nice to have:

familiarity with CRM tools and AI
background in BPO’s, airlines, banking or ecommerce

Additional Information:

Job Posted:
July 23, 2025

Employment Type:

Fulltime

Work Type:

Remote work

View All Jobs In This Company

Job Link Share:

Country Remote Customer Meeting Point Manager