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IKEA Logo IKEA · Human Resources

Country P&C Location Operational Services Manager

Netherlands, Haarlem · Job Posted April 25, 2026
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Job Description

We are looking for a Country People & Culture Location Operational Services (LOS) Manager to play a key role in shaping and leading our People & Culture operational services. In this role, you will drive excellence in how we deliver P&C services, ensuring a smooth, high-quality experience that supports both our co-workers and the business. You will lead and coordinate all core P&C operational activities, setting high standards for performance, collaboration, and continuous improvement. This is a fulltime position based at our Service office in Haarlem.

Job Responsibility

  • Oversee and coordinate the delivery of People & Culture services in collaboration with our Shared Service Centre in Poland, ensuring effective coordination, clear accountability and compliance with agreed service standards
  • Collaborate with stakeholders to support the implementation of people and culture initiatives, programs, policies, and services
  • Lead functional leaders and specialists to deliver consistent excellence in all relevant daily activities
  • Provide support in the development of relevant people and culture policies, programs, and processes
  • Manage and oversee operational P&C service delivery within the country to ensure risk, compliance, and operational excellence
  • Lead local P&C Support within the country and provide input on P&C policies, processes, and programs
  • Participate in Service Delivery Forums to handle any changes to the Service Delivery Model, financial frames, and P&C Governance

Requirements

  • University degree and 6 years of related experience, or a minimum of 10 years of related experience
  • Minimum 5 years of managerial experience, strong leadership skills
  • Continuous Process Improvement
  • Navigating in the unknown
  • Flexible & stress resistant
  • Advanced level of MS Excel
  • Fluent in English, fluent in Dutch is an asset

Nice to have

Fluent in Dutch is an asset

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