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Country Operations Manager - Agent Network

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OnHires

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Location:
Nigeria , Lagos

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Contract Type:
B2B

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Salary:

Not provided

Job Description:

Our client is a high-growth global payment platform utilizing AI-routing in specialized verticals (iGaming, Forex, Crypto). They are building a payments infrastructure for Nigeria through a high-performance offline agent network. This is a pilot with the ambition to become a scalable model across West Africa. Their Vision: To build the most efficient agent network for payments in Nigeria. We are starting in Lagos to validate the model within 3-6 months, followed by rapid scaling across other regions and neighboring markets.

Job Responsibility:

  • Build the Agent Network From Scratch
  • Find the first high-quality agents who will become the backbone of the network
  • Launch training and onboarding
  • Maintain Operational Stability - fixed vs variable commission, bonuses, tiers
  • Track daily agent performance: activity, drop-offs, conversion issues
  • Weekly 1:1s with top-performing and struggling agents
  • Fraud & Quality Monitoring (Detective Work)
  • Mystery shopping every 2 weeks
  • Immediate escalation/containment at first signs of fraud
  • Work with the product team to improve KYC / risk processes
  • Generate Insights and Improve the Model
  • Weekly report: What’s working / What’s not / Why / What we test next

Requirements:

  • Based in Lagos, with the ability to work hands-on in the field
  • Fluent English + Russian/Ukrainian is a must
  • 2+ years working with agent networks, field sales, or related on-ground operations
  • Builder mindset - 60-70% time in the field, not in slides

Nice to have:

  • Experience in Nigerian fintech (OPay, Moniepoint, Jiji, PalmPay)
  • Pilot-launch experience
  • Startup DNA: 0→1 execution, fast learning, high ownership

Additional Information:

Job Posted:
February 07, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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