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The Country Manager at MSL EU will be accountable for the full establishment, operation, and sustained growth of MSL EU as a legally compliant Irish entity, acting with autonomy and strategic leadership appropriate for a standalone subsidiary. This includes the full suite of leadership responsibilities — from managing operational delivery and customer relationships, to ensuring financial integrity, regulatory compliance, and organisational readiness for future growth.
Job Responsibility:
Act as the senior representative and accountable manager for MSL EU as an Irish company
Ensure the business operates in compliance with Irish and EU statutory, financial, and regulatory requirements
Work closely with MSL UK leadership to align strategy, processes, and standards
Liaise with Irish accountants and manage year-end accounts and statutory audit
Oversee invoicing, credit control, and chasing of customer payments
Manage payments to suppliers, primarily MSL UK and approved subcontractors
Support budgeting, cost control, and financial reporting to the U parent
Manage contracts with insurance providers (via broker where appropriate) for all required business insurances
Manage day-to-day customer relationships, acting as the primary EU point of contact
Administer customer portals (e.g. Ariba, SupplierNet and equivalent systems) including uploads, reporting, updates, and meetings
Respond to RFQs, prepare quotations, and issue order acknowledgements under agreed T&Cs
Enter and manage customer orders in MRP/ERP systems
Issue purchase orders to MSL UK or approved partners
Manage customer expectations regarding delivery, quality, and order progression
Handle quality concerns and corrective actions in coordination with UK QA/QC teams
Arrange shipping from MSL UK to EU destinations, including POD management
Ensure compliance with Irish and EU export control regulations
Prepare export documentation as required by Irish law
Assist with UK export documentation for EU shipments where required
Maintain accurate document control and traceability across MRP systems and customer portals
Lead the ISO 9001 certification process for MSL EU
Establish, document, and maintain quality management systems aligned with MSL UK
Ensure ongoing compliance, audits, and continuous improvement once certified
Responsible for establishing and managing a physical site for MSL EU as required - Likely to include office space and warehouse/storage capability
Oversee any local service contracts (e.g. cleaning, logistics, facilities management)
Ensure sites meet operational, safety, and regulatory requirements
Manage Irish and EU websites
Coordinate with UK-appointed or local marketing agencies
Support expansion of MSL UK digital presence into EU markets
Ensure brand consistency and compliance with local regulations
As the business grows, recruit, onboard, and manage staff as required - Examples: customer service staff, logistics/warehouse operatives
Manage subcontracted service providers engaged by MSL EU
Foster a professional, customer-focused culture aligned with MSL values
Support and develop new EU business opportunities
Build strong relationships with existing and prospective customers and partners
Represent MSL EU at customer meetings, audits, and industry engagements
Provide market feedback to UK leadership to support strategic growth
Requirements:
Proven experience in a Country Manager, General Manager, Operations Manager, or senior commercial role
Experience operating with a high degree of autonomy in a small or growing business
Strong understanding of order processing, invoicing, logistics, and customer management
Experience with MRP/ERP systems and customer portals
Excellent IT skills (Word, Excel, PowerPoint, MS Teams)
Strong organisational skills with exceptional attention to detail
Excellent written and verbal communication skills
Professional, confident manner with customers and partners
Ability to prioritise workload and operate independently with remote support
Nice to have:
Background in engineering, manufacturing, or technical B2B environments
Experience with international shipping and export controls
Experience with ISO 9001 implementation and maintenance
Understanding of technical drawings
Prior experience establishing or scaling a subsidiary or standalone business unit