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As the Country Digital Operations Manager for IKEA Australia & New Zealand, you will be pivotal in leading market digitalisation, establishing a stable and proactive digital foundation, and ensuring an outstanding omnichannel journey for every IKEA customer. You will lead the Country Digital Operations function to drive market digitalisation. You will secure a stable, proactive, and experience-led digital foundation, aligned with overall business objectives. You will foster strong partnerships through close collaboration with country & global stakeholders to ensure an outstanding omnichannel experience for IKEA customers.
Job Responsibility:
Leading a team of leaders and co-workers to ensure market digitalisation is both fit for purpose and fit for the future, aligned with specific market needs
Accountable for the proactive, experience-led operations of the digital foundation within the country throughout its entire lifecycle
Driving efficient and effective digital foundation products and services by collaborating across their complete lifecycle with relevant stakeholders in both country and central organisations, ensuring current and future needs are thoroughly considered
Collaborating strategically with stakeholders to foster aligned ways of working across Ingka, promoting simple and cost-efficient digital operations, while meticulously safeguarding forecasts, follow-ups, budgets, and resources in line with the market-level implementation roadmap
Leading, coaching, and developing a team of leaders and co-workers, ensuring a clear understanding of the overall vision, direction, delivery process, and responsibilities, while also identifying objectives, monitoring progress, and implementing solutions to enhance team performance
Requirements:
Minimum 4 years of managerial experience
A university degree with a focus on Engineering, Technology, or related areas, or an equivalent combination of education and experience
Demonstrable experience operating in a multi-speed IT delivery environment and with related frameworks such as ITIL, SAFe, etc.
Proven experience in change management, digital transformation, and working in a rapidly changing environment
Deep knowledge of efficient and cost-conscious strategic, tactical, and operational planning
Strong understanding of leading change processes at all levels
Expertise in Digital systems, managing technology's impact on IKEA, delivering tech projects, service management, and continuous improvement frameworks
Strong leadership capabilities, adept at managing multiple priorities in a complex stakeholder landscape
Excellent communication skills for building relationships
Proven ability to lead and take responsibility during times of change, always with business goals, customers, and co-workers in focus
Strong people skills to motivate teams towards common goals