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Country Digital Operations Manager

Australia, Tempe · Job Posted April 11, 2026
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Job Description

As the Country Digital Operations Manager for IKEA Australia & New Zealand, you will be pivotal in leading market digitalisation, establishing a stable and proactive digital foundation, and ensuring an outstanding omnichannel journey for every IKEA customer.

Job Responsibility

  • Leading a team of leaders and co-workers to ensure market digitalisation and adoption of digital tools and capabilities drive significant business value
  • Drive visible business value realization through adoption of digital tools, capabilities and by acting with speed on the internal stakeholder challenges and opportunities
  • Accountable for the proactive, experience-led operations of the digital foundation throughout its entire lifecycle
  • Driving efficient and effective digital foundation products and services by collaborating across their complete lifecycle with relevant stakeholders in both country and central organisations, ensuring current and future needs are thoroughly considered
  • Collaborating strategically with stakeholders to foster aligned ways of working across Ingka, promoting simple and cost-efficient digital operations, while meticulously safeguarding forecasts, follow-ups, budgets, and resources in line with the market-level implementation roadmap
  • Leading, coaching, and developing a team of leaders and co-workers, ensuring a clear understanding of the overall vision, direction, delivery process, and responsibilities, while also identifying objectives, monitoring progress, and implementing solutions to enhance team performance

Requirements

  • Minimum 4 years of managerial experience
  • A university degree with a focus on Engineering, Technology, or related areas, or an equivalent combination of education and experience
  • Proven experience in change management, digital transformation, and working in a rapidly changing environment

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