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In this role, you will support the Country (South-East Europe) Digital Operations organization by coordinating resources, enabling efficient ways of working, and providing operational and administrative support to Digital Operations Specialists across the region. Through effective planning, training, and performance follow-up, you will help ensure consistent delivery of digital services and strong business value across multiple locations.
Job Responsibility
Coordinate and support the day-to-day operations of the Country Digital Operations organization across South-East Europe
Ensure efficient skill-based assignment of Digital Operations Specialists to different customer meeting points, aligned with business priorities and operational needs
Support resource planning and workload distribution to help the team deliver services effectively across multiple locations
Monitor key operational KPIs, identify improvement opportunities, and contribute to increased efficiency through process, capability, and tooling enhancements
Provide guidance and operational support to Digital Operations Specialists, helping them deliver and support digital products and services effectively
Organize and deliver training programs to strengthen specialist competence and ensure consistent service delivery standards across the region
Support the lifecycle management of local digital products, including implementation, maintenance, and continuous improvement activities
Create, improve, and maintain Digital Operations processes that contribute to measurable business outcomes and operational excellence
Requirements
University degree and at least 3 years of relevant experience, or at least 7 years of relevant professional experience (if you don't have a university degree)
Technical (engineering) background with project management capabilities
Strong communication and stakeholder management skills, with the ability to support and guide others
Experience in administrative, operational or coordination roles, preferably in digital or service environments
Ability to plan, organize and coordinate resources efficiently
Good analytical skills with the ability to follow up on KPIs and identify improvement opportunities
Experience working with multiple stakeholders in a matrix environment
Experience in training coordination or digital competence development is considered an advantage
ITIL Foundation certification or similar would be considered as a plus
Nice to have
Experience in training coordination or digital competence development
ITIL Foundation certification or similar
What we offer
Private health insurance
Life insurance
24/7 professional support for emotional, legal or financial advice