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The Country Control Testing Utility (CTU) is responsible for assessing the adequacy of Controls and Monitoring and Testing Tools that are designed and executed by in-country Businesses and Functions. The Country Controls Assessment and Testing Team Lead reports to the Lead of Country and Banking & International (B&I) CTU, based in London, within the COO’s Central Controls Capabilities organization and matrix reports to the International Business Execution Director in Taiwan. It is a strategic and execution-oriented management position that is accountable for operational controls performance assessment and assurance for in-country controls and associated monitoring and testing tools, including the design and execution of control assessment processes, results reporting, and insight sharing related to the above scope of controls assurance activities. The role is focused on in-country controls testing activities across Businesses and Functions but will also support the Global Assessment and Testing Team with testing and monitoring activities. The Country Controls Assessment and Testing Team Lead leads and directs a team of three controls testing professionals.
Job Responsibility:
Support CTU by leading a team responsible for assessing control design, designing control testing and monitoring tools, developing control assessment procedures, ensuring control assessment transitions, dispositioning exceptions, and developing insights for in-country controls
Carry key responsibility for defining the work plan and resolving escalations
Oversee and perform decision-making of Control Design Assessments (CDAs), Monitoring and Testing Design Assessments (MTDAs) and testing activity
Develop and drive quality-checking routines to ensure compliance with all relevant policies, operating guides, and owned control assessments
Accountability for the adequacy and effectiveness of CDA, OEM and OET Execution
Handle control assessment interactions with senior managers at Director or Managing Director levels
Maintain relationships and drive accountability with partners and stakeholders to drive control assessment success
Represent/ provide input into control testing in senior meetings as needed
Work with colleagues in other areas of Risk Management, Compliance/Control, and the Businesses / Functions to assure appropriate management of risks
Oversee the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for detecting unmitigated risks
Approve assessment procedures in Confluence
Maintain resource forecast for own team
Support team members on topics ranging from testing design and execution to performance management
Help drive continuous improvements in accuracy, efficiency, timeliness, and quality of MCA control testing
Set ambitious and measurable control testing goals for self and Team
Appropriately assess risk when business decisions are made
Support other relevant work efforts of department where needed
Proactively foster a strong culture of risk and control awareness
Requirements:
Experience managing risk in a first line role or experience in a second- or third-line assurance or testing role
Good understanding and experience of Financial Services products and service and distribution channels
Subject matter expert on controls design, execution, and/or control testing
Advanced skills in MS Word, MS Excel, MS PowerPoint, and MS SharePoint
Effective communication, written and presentation skills
Outstanding people and relationship management skills with the ability to influence others and foster a sense of collaboration
Demonstrated analytical ability
Independent thinker and able to provide value-adding credible challenge to Businesses/Functions
Proficient in developing new ideas to mitigate risk and improve current processes
Prioritizes high impact potential problems effectively
Well-versed in reviewing the dimensions of risk
Demonstrates Leadership skills with an understanding and appreciation for diverse backgrounds
Ability to balance strategic priorities with tactical actions
Excellent communication skills required to negotiate internally, often at a senior level
Able to work effectively virtually, including across different geographies and time zones preferred
Experience of human-centered control design is an advantage
University degree preferred
Nice to have:
Experience of human-centered control design is an advantage