Counter Services Officer, HSBC

Counter Services Officer

HSBC

Location:
Macau, Macau

Category:
Banking

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

As a Counter Services Officer at HSBC, you will be responsible for providing exceptional customer service, managing cash transactions, identifying business opportunities, and ensuring compliance with both internal and external regulations.

Job Responsibility:

Provide exceptional customer service ensure that we are friendly, efficient & professional and attentively address their needs
Accurately conduct the cash transactions and verify for any forgeries and discrepancies
Manage cash flow by recording all cash and coin transactions
Identify opportunities to perform business referrals to sales team by understanding the customers’ needs
Support the CSM / BM in developing & implementing S&S plan for the branch
Ensures the performance objective set are achieved
Support to implement and execute FCR activities and complete the RFI/CDD with quality and critical thinking as well as promptly raising UAR when unusual transactions were identified
Assist in driving the Bank’s value and build a customer centric and risk adverse culture
Work collaboratively and communicating persuasively, emphasizing teamwork, diversity and knowledge sharing with working parties
Comply with all regulations and operation guidelines/procedures by ensuring all compliance requirements, both internal and external are adhered to
To contribute the continuous improvement of the Bank’s service
Ensure compliance with statutory / audit requirements

Requirements:

Customer-service focused mindset
Preferably with general understanding of bank products and services
Prior banking industry experience would be preferable
Good communication skill in English and Chinese is preferred
Good communication skill and basic computer knowledge
To be considered for this role, the relevant rights to work in Macau is required

Additional Information:

Job Posted:
July 25, 2025

Expiration:
August 15, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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