Counter Manager

• Drive and exceed counter sales goals, focusing on comp sales and transaction targets
• Foster an engaging sales environment emphasizing exceptional fan experiences
• Train, coach, and inspire Part-Time Sales Associates and Part-Time Sales Leads
• Prepare effective weekly schedules aligned with peak sales hours
• Oversee inventory management, including replenishment, cycle counts, backstock accuracy, and loss prevention
• Ensure impeccable presentation of Pandora jewelry in alignment with visual merchandising guidelines
• Maintain strict adherence to all Pandora and Macy’s operational, security, POS, and loss prevention policies
• Efficiently manage weekly scheduling to optimize staffing coverage
• Actively support the District Sales Manager (DSM) with hiring needs

• Minimum of 3 years’ experience as a Sales Lead, Assistant Manager, or equivalent supervisory role in a fast-paced retail environment, ideally within fashion, luxury, or jewelry retail
• Strong communication skills both written and verbal
• Business acumen and analytical thinking
• Skilled in recruiting, retaining, and developing exceptional teams
• Knowledge of Microsoft Office 365 Suite, KWI, POS systems, and applicant tracking systems
• At least 18 years or older and can provide proof of identity and eligibility to work
• Flexible work schedule that includes nights, weekends, and holidays
• Ability to stand for extended periods

Familiarity with Macy’s or department store retail environment

• Robust compensation package including base + bonus’s
• 401K plan
• Medical, Dental, Vision, Short/Long Term Disability, Basic Life and AD&D
• Anniversary gift cards and product discounts
• Learning and development programs, continuous feedback, LinkedIn learning, tuition reimbursement
• PTO Package including: Vacation, Personal, Sick, Birthday, Celebration days and Paid Holidays