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Counter Lead

United Kingdom, Glasgow · Job Posted March 13, 2026
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Job Description

The Counter Lead is responsible for supporting their Brand in for supporting the Brand in driving sales turnover and market share through consistently remaining consumer focused.

Job Responsibility

  • Supporting the Brand in driving sales turnover and market share through remaining consumer focused
  • Reflecting a credible and professional Brand image to all consumers
  • Maximising sales through selling, providing excellent service and retail standards
  • Contributing to efficiencies through adhering to store/Brand/Company Procedures and guidelines
  • Understand daily/weekly targets
  • Ensure personal awareness of all additional sales avenues i.e. eventing, Omni and digital channels
  • Keep up to date with competitor activities and missed opportunities
  • Effectively use social media to drive business and protect/enhance Brand image
  • Deliver the Brand Strategy, ensuring delivery of an effective local plan
  • Plan and implement local marketing & events initiatives
  • Deliver excellence in execution of service
  • Be an Ambassador for the Brand
  • Ensure all refunds and complaints are managed in line with Company guidelines
  • Use digital tools to ensure knowledge is kept up to date
  • Deliver a consumer recruitment and retention strategy
  • Develop up to date knowledge of product
  • Plan to ensure delivery of excellent standards at all times
  • Review retail standards on a daily basis
  • Ensure deliveries, stock movements and administration are completed within agreed timeframes
  • Ensure auditable processes and administration are actioned to guidelines
  • Ensure information requests are fulfilled accurately
  • Minimise stock loss by ensuring Security Policies are followed
  • Create and maintain a safe working environment
  • Manage daily replenishment
  • Maximise sales performance by utilising commercial reports
  • Plan and deliver visual merchandising layout
  • Identify stock package issues
  • Effectively manage all promotions and discounts
  • Identify trends and make suggestions to enhance product performance

Requirements

  • Experience in a fast-paced retail and/or consumer facing environment
  • Ability to drive self-development
  • Commercial understanding and awareness of industry
  • Effective communication, organisation and prioritisation skills

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