Counter Fraud Executive Job at Admiral Group Plc

Job Description

As a Counter Fraud Executive at Admiral Pet Insurance, you will play a key role in identifying, investigating, and preventing fraudulent activity, helping to protect the integrity of our claims processes and deliver positive outcomes for our customers. You will support robust operational standards, collaborate across the wider Admiral business, and help safeguard the company’s reputation and assets.

Job Responsibility

Conduct detailed investigations into a variety of pet insurance claims requiring scrutiny or investigation
Complete phone interviews with claimants, vets, and other stakeholders to gather evidence and validate claims
Engage with internal stakeholders across Pet Claims and the wider business, to share best practice and highlight fraudulent activity
Ensure all customers are treated fairly, with claims only repudiated where there is clear and evidenced fraudulent behaviour
Maintain high ethical standards and confidentiality throughout the entire investigative process
Prepare detailed case reports and maintain accurate records of investigations
Consider and complete referrals to external bodies and law enforcement agencies (such as IFB, IFED, etc.)
Create and deliver relevant training to colleagues
Prepare and deliver regular MI reports and supporting update packs or papers, ensuring accuracy, clarity and timely submission
Undertake additional ad-hoc tasks as required to support team and business objectives and operational efficiency

Requirements

Established Counter Fraud experience in Pet Insurance with the ability to identify risks, interpret evidence and support robust fraud‑related decision‑making
Experienced and proficient user of fraud detection software and data analysis tools, confident in extracting insights, flagging anomalies, and supporting accurate fraud evaluation
Proven ability to design, deliver and evaluate effective training that builds capability, strengthens consistency, and ensures colleagues can confidently apply processes and meet expectations in practice
Ability to communicate constructively and confidently and work well with others
An inquisitive mindset with the confidence to question, test and learn, using insights to optimise approaches and drive strong outcomes
Strong analytical and problem‑solving skills
Excellent verbal and written communication skills
Skilled in delivering clear, engaging presentations to diverse internal and external stakeholders, adapting style and approach to suit different levels of seniority
Self‑motivated, proactive and enthusiastic, able to perform effectively when working independently and when collaborating with others, ensuring strong delivery of both individual and team objectives
Ability to manage multiple and complex cases simultaneously, work well under pressure, and maintain high standards in a fast‑paced environment
Competent and proficient in Microsoft Office applications, with the ability to use them effectively to support day‑to‑day work

Nice to have

A well‑rounded mix of Pet Claims, Counter Fraud and veterinary experience, with sound knowledge of relevant industry regulations, governance frameworks and compliance requirements
A proactive desire to learn, with the capability to research information thoroughly and adapt quickly to evolving fraud risks
Experienced, competent and confident in designing and delivering training to colleagues, providing clear guidance and supporting effective learning

What we offer

Eligible for up to £3,600 of free shares each year after one year of service
33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays)
Option to buy or sell up to an additional five days of annual leave
Financial & Mortgage Advice
24-Hour Ecare
Cycle to Work Scheme
Annual Holiday Allowance
Flexible Working
Simply Health
Private Health Cover
Critical Illness Cover

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Counter Fraud Executive

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