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Counter Fraud Executive

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Admiral Group Plc

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Location:
United Kingdom

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Category:
Insurance

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As a Counter Fraud Executive at Admiral Pet Insurance, you will play a key role in identifying, investigating, and preventing fraudulent activity, helping to protect the integrity of our claims processes and deliver positive outcomes for our customers. You will support robust operational standards, collaborate across the wider Admiral business, and help safeguard the company’s reputation and assets.

Job Responsibility:

  • Conduct detailed investigations into a variety of pet insurance claims requiring scrutiny or investigation
  • Complete phone interviews with claimants, vets, and other stakeholders to gather evidence and validate claims
  • Engage with internal stakeholders across Pet Claims and the wider business, to share best practice and highlight fraudulent activity
  • Ensure all customers are treated fairly, with claims only repudiated where there is clear and evidenced fraudulent behaviour
  • Maintain high ethical standards and confidentiality throughout the entire investigative process
  • Prepare detailed case reports and maintain accurate records of investigations
  • Consider and complete referrals to external bodies and law enforcement agencies (such as IFB, IFED, etc.)
  • Create and deliver relevant training to colleagues
  • Prepare and deliver regular MI reports and supporting update packs or papers, ensuring accuracy, clarity and timely submission
  • Undertake additional ad-hoc tasks as required to support team and business objectives and operational efficiency

Requirements:

  • Established Counter Fraud experience in Pet Insurance with the ability to identify risks, interpret evidence and support robust fraud‑related decision‑making
  • Experienced and proficient user of fraud detection software and data analysis tools, confident in extracting insights, flagging anomalies, and supporting accurate fraud evaluation
  • Proven ability to design, deliver and evaluate effective training that builds capability, strengthens consistency, and ensures colleagues can confidently apply processes and meet expectations in practice
  • Ability to communicate constructively and confidently and work well with others
  • An inquisitive mindset with the confidence to question, test and learn, using insights to optimise approaches and drive strong outcomes
  • Strong analytical and problem‑solving skills
  • Excellent verbal and written communication skills
  • Skilled in delivering clear, engaging presentations to diverse internal and external stakeholders, adapting style and approach to suit different levels of seniority
  • Self‑motivated, proactive and enthusiastic, able to perform effectively when working independently and when collaborating with others, ensuring strong delivery of both individual and team objectives
  • Ability to manage multiple and complex cases simultaneously, work well under pressure, and maintain high standards in a fast‑paced environment
  • Competent and proficient in Microsoft Office applications, with the ability to use them effectively to support day‑to‑day work

Nice to have:

  • A well‑rounded mix of Pet Claims, Counter Fraud and veterinary experience, with sound knowledge of relevant industry regulations, governance frameworks and compliance requirements
  • A proactive desire to learn, with the capability to research information thoroughly and adapt quickly to evolving fraud risks
  • Experienced, competent and confident in designing and delivering training to colleagues, providing clear guidance and supporting effective learning
What we offer:
  • Eligible for up to £3,600 of free shares each year after one year of service
  • 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays)
  • Option to buy or sell up to an additional five days of annual leave
  • Financial & Mortgage Advice
  • 24-Hour Ecare
  • Cycle to Work Scheme
  • Annual Holiday Allowance
  • Flexible Working
  • Simply Health
  • Private Health Cover
  • Critical Illness Cover

Additional Information:

Job Posted:
March 12, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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