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Counter attendant

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Pyramid Global Hospitality

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Location:
United States , Roanoke

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a highly motivated, and customer focused to join our team as a Retail associate! This individual will be responsible for generating revenue and sales transactions through excellent product knowledge and providing excellent customer service with prompt service, as well as maintaining a fun, clean, and comfortable store environment. They will be working closely with different members of our team, so they will need to be quick on your feet and have an engaging attitude.

Job Responsibility:

  • Maintain a great relationship with all guests and members of the team
  • Maintain a detailed knowledge of the hotel/resort and all events, amenities and directions to assist guests
  • Will assist in creating unique and creative retail displays
  • Be a master of the POS system
  • Be highly organized with a strong understanding of where products can be found in the store
  • Maintain a cash bank
  • Be willing to jump in where needed to assist in delivering top service levels
  • Responsible for the knowledge of any promotions or special items in stock
  • Responsible for maintaining stock- all shelves are stocked and items needing ordered
  • Responsible for keeping area clean
  • Ascertains guest satisfaction
  • in the event of dissatisfaction, is a creative problem solver
  • Complies with accounting guidelines regarding receipt of payments, check total verification, tip disbursement, cash drawer and house bank management.
  • Balance house bank at the end of the shift. Retrieves and returns bank from vault to workstation and return, to ensure accountability.

Requirements:

  • Someone with an engaging and welcoming personality
  • Someone with a strong attention to detail
  • Someone who can work under pressure in a fast-paced environment
  • Someone with a passion for creating an exceptional experience for all guests
  • Someone with excellent communication skills
  • Someone who can frequent bend, push/pull, and lifting/carrying of up to 30 lbs. and occasional lifting/carrying of up to 50 lbs.
What we offer:
  • comprehensive health insurance
  • retirement plans
  • paid time off
  • on-site wellness programs
  • local discounts
  • employee rates on hotel stays
  • ongoing training and development opportunities

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Parttime
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