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Counter Assistant

United Kingdom, Dumfries 10.85 - 12.71 GBP / Hour · Job Posted June 29, 2026
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Job Description

We are looking for a friendly and reliable Counter Assistant to join our team. As the first point of contact for our customers, you will greet them, take orders, process payments, and ensure they have a positive experience. You will also maintain a clean, organized, and well-stocked counter area.

Job Responsibility

  • Customer Service: Greet customers warmly, take food/drink orders accurately, and handle inquiries or complaints with a positive attitude
  • Order Management: Prepare or serve food/drinks and package takeaways quickly to maximize sales and service flow
  • Cashier Duties: Operate the till/POS system, handling cash, credit cards, and providing accurate change and receipts
  • Cleanliness & Safety: Maintain high standards of hygiene and cleanliness at the counter, serving areas, and tables
  • Stock Management: Replenish stock, restock self-serve stations, and follow food rotation practices
  • Teamwork: Collaborate with kitchen and front of house staff to ensure smooth service, particularly during busy periods

Requirements

  • Excellent communication and active listening skills
  • Friendly, polite, and professional demeanour
  • Ability to work in a fast-paced environment and remain calm under pressure
  • Basic numeracy skills for cash handling and POS usage
  • Flexibility to work shifts, including weekends
  • Experience: A minimum of 6-12 months of prior experience in a fast-paced coffee shop, café, or hospitality role is strictly required
  • Ability to stand for extended periods
  • Age: Applicants must be 18+ years old (due to health, safety, and licensing requirements regarding the use of commercial equipment)
  • Right to work in the UK

What we offer

  • A supportive and welcoming team environment
  • 50% staff card to use on shift and with friends & family
  • Unlimited free hot drinks on shift
  • Free cake on your birthday
  • Company pension
  • Length of service recognition
  • Opportunities to grow your career

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