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This is an exciting opportunity for an experienced administrator to make a meaningful contribution to our Counselling, Health Advice, and Chaplaincy team, supporting the vital delivery of services to students. The team provides an integrated service to ensure students receive the right support and are guided to other services as needed. Your role will be central to this work, offering high-quality administrative support that enables students to access the care they need.
Job Responsibility:
Act as the first point of contact, responding to enquiries from students, staff, parents and external agencies
Part of the Student Centre Helpdesk, providing information and advice on initial enquiries about student counselling and health advice issues, as well as wider student services
Maintaining service databases
Managing appointment bookings and calendars
Working closely with colleagues to develop efficient systems and processes that underpin the service and support its development
Requirements:
Proven experience providing and developing administrative support that is customer-focused, caring and inclusive
Advanced knowledge of IT applications, including Office 365, Word, Excel, Outlook, and PowerPoint
Experience working with databases, tailored business systems or case management software
Understanding of student support issues within Further and Higher Education