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The Costco Key Account Manager will be responsible for strategic category development and customer development for the Wellbeing Collective to deliver the business in-year and set the account strategy up for exponential growth for the next 2-3 years. This position is responsible for the Wellbeing Collective creation, execution & communication of the customer plan, including trade investment management and application, that delivers consistent, competitive, profitable, and sustainable growth. Key Account Managers work closely with and are supported by several cross functional teams including, Customer Strategy and Planning, Finance, Customer Service, Net Revenue Management, Category Management and Customer Analytics Associates to establish best-in-class practices and unlock opportunities to deliver against sales and profit targets. This role will build strong working relationships with the Costco customer buying team and are accountable for the day to day account management and coordination with the buyers and customer teams.
Job Responsibility:
Deliver in-year business targets – but set a future fit strategy to develop the customer for the next 2-3 years
Build strong and sustainable customer relationships
Negotiate effectively with your customer, e.g. to agree trade terms, trade funding, and counterparts according to the UL strategy on his/her categories
Manage the relationship aspects of key customer ‘events’, e.g. launching of new products, cost price changes, breaches of trade terms
Develop and deliver the customer strategic business plan for relevant categories, and the joint customer business plan, working closely with Category Managers and Shopper Marketing
Develop and deliver an optimal integrated category promotional plan (including selling the plan with the customer)
Manage promotional and non-promotional investments with the customer and ensures all agreements are properly documented and stored
Ensure administrative aspects of promotions are completed
Manage the launch of new products with customers, e.g. selling in the new product, providing samples etc
Manage the customer P&L for relevant categories and the overall level of customer investment
Manage in-month performance vs forecast, working closely with Market Collaboration Planner (MCP), CS&P and Customer Operations (CO) teams
Manage accruals and pricing accurately and efficiently
Customer P&L Management: Delivery of Turnover & Business Building Terms targets for specific category
Requirements:
Customer management & selling essentials - previous experience of performing a Customer Key Account Manager (CKAM) role
3 years relevant Account Management/Field Sales experience
Prior commercial experience and exposure to P&L
Proven history of working within a team environment
Prior experience of leading and developing a direct report preferable however not essential
Previous experience collaborating with Customer Strategy and Planning (CSP) team to enable and support the right category growth management approach to ensure the triple-win (Customer, Shopper, business group)
Ability to demonstrate commercial strategy through analyzing customer joint business plan (JBP) looking for improvements, and budgeting appropriately so delivered within spend guardrails
Deep understanding of their customer and uses that knowledge to build strong customer relationships that align key Unilever and customer stakeholders
Ability to analyze data to make better decisions and identify new trends that impact the customer, category and Unilever
The ideal candidate understands how to execute with excellence with the customer, whether it’s through knowledge of supply chain expectations or deploying activities in-store
Proficiency in negotiating complex agreements and resolving conflicts among multiple stakeholders (internally and externally)