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Costa Store Manager

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360 Resourcing Solutions

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Location:
United Kingdom , Reading

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Category:
Hospitality and Tourism

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Contract Type:
Employment contract

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Salary:

32528.00 - 33528.00 GBP / Year
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Job Description:

As a Store Manager, you’ll take full responsibility for leading a high-performing store that delivers an unbeatable coffee experience for every customer. You’ll drive performance, develop your team, and ensure the highest standards across all areas of the business. This role is ideal for an experienced leader ready to take ownership of a store and make a real impact.

Job Responsibility:

  • Take full accountability for overall store performance, including financial and operational targets
  • Lead, inspire, and motivate your team to deliver exceptional service and results
  • Create a strong team culture that reflects Costa values and behaviours
  • Communicate business updates, priorities, and expectations clearly to the team
  • Recruit, train, coach, and develop Baristas and Barista Maestros
  • Conduct regular 1:1s, performance reviews, and development plans
  • Build a talent pipeline and support succession planning within the store
  • Foster a positive, inclusive, and high-energy working environment
  • Ensure Costa brand standards, policies, and procedures are consistently delivered
  • Oversee implementation of marketing activity, promotions, and new initiatives
  • Drive efficiency and maintain high standards of cleanliness and organisation
  • Take full responsibility for maintaining a safe and compliant store environment
  • Ensure all audits, checks, and legal requirements are met
  • Promote a culture of safety and wellbeing for both customers and the team
  • Manage stock levels, ordering, and deliveries to ensure availability and minimise waste
  • Oversee all cash handling and security procedures
  • Control costs and protect profitability through effective resource management
  • Lead by example to deliver outstanding customer service
  • Handle customer feedback and complaints professionally, ensuring positive outcomes
  • Build strong relationships with customers and the local community
  • Analyse store performance data and implement actions to drive sales and profitability
  • Conduct regular business reviews and contribute to regional performance discussions
  • Continuously seek opportunities to improve standards, processes, and results

Requirements:

  • Experience in a management role within retail, hospitality, or a similar environment
  • Strong leadership and team development skills
  • Excellent communication and interpersonal abilities
  • Commercial awareness and ability to drive performance
  • Highly organised with the ability to manage multiple priorities
  • Guest-focused mindset with a passion for quality and service

Nice to have:

  • Experience managing full store P&L performance
  • Previous experience in a coffee or food-led environment
  • Track record of developing high-performing teams
  • Ability to support multi-site or regional initiatives
What we offer:
  • 4 free cinema tickets per week (for you, friends & family)
  • Food & Beverage Discounts
  • Free parking
  • Employee Assistance Programme – free and confidential support for health, wellbeing, finances & more
  • 5.6 weeks holiday (inclusive of bank holidays)
  • Pension scheme
  • Access to staff competitions and incentives

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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