Costa Store Manager Job at 360 Resourcing Solutions (Reading)

Job Description

As a Store Manager, you’ll take full responsibility for leading a high-performing store that delivers an unbeatable coffee experience for every customer. You’ll drive performance, develop your team, and ensure the highest standards across all areas of the business. This role is ideal for an experienced leader ready to take ownership of a store and make a real impact.

Job Responsibility

Take full accountability for overall store performance, including financial and operational targets
Lead, inspire, and motivate your team to deliver exceptional service and results
Create a strong team culture that reflects Costa values and behaviours
Communicate business updates, priorities, and expectations clearly to the team
Recruit, train, coach, and develop Baristas and Barista Maestros
Conduct regular 1:1s, performance reviews, and development plans
Build a talent pipeline and support succession planning within the store
Foster a positive, inclusive, and high-energy working environment
Ensure Costa brand standards, policies, and procedures are consistently delivered
Oversee implementation of marketing activity, promotions, and new initiatives
Drive efficiency and maintain high standards of cleanliness and organisation
Take full responsibility for maintaining a safe and compliant store environment
Ensure all audits, checks, and legal requirements are met
Promote a culture of safety and wellbeing for both customers and the team
Manage stock levels, ordering, and deliveries to ensure availability and minimise waste
Oversee all cash handling and security procedures
Control costs and protect profitability through effective resource management
Lead by example to deliver outstanding customer service
Handle customer feedback and complaints professionally, ensuring positive outcomes
Build strong relationships with customers and the local community
Analyse store performance data and implement actions to drive sales and profitability
Conduct regular business reviews and contribute to regional performance discussions
Continuously seek opportunities to improve standards, processes, and results

Requirements

Experience in a management role within retail, hospitality, or a similar environment
Strong leadership and team development skills
Excellent communication and interpersonal abilities
Commercial awareness and ability to drive performance
Highly organised with the ability to manage multiple priorities
Guest-focused mindset with a passion for quality and service

Nice to have

Experience managing full store P&L performance
Previous experience in a coffee or food-led environment
Track record of developing high-performing teams
Ability to support multi-site or regional initiatives

What we offer

4 free cinema tickets per week (for you, friends & family)
Food & Beverage Discounts
Free parking
Employee Assistance Programme – free and confidential support for health, wellbeing, finances & more
5.6 weeks holiday (inclusive of bank holidays)
Pension scheme
Access to staff competitions and incentives

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Costa Store Manager

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