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You will act as a key reference point to promote onboard experiences, inspiring guests to try our variety of products and services. You will contribute to onboard revenue growth within the Sales department, in line with the company strategy and collaborate with Land Experience, Restaurants, Wifi and Bar departments to boost sales and achieve target goals.
Job Responsibility
Act as a key reference point to promote onboard experiences, inspiring guests to try our variety of products and services
Contribute to onboard revenue growth within the Sales department, in line with the company strategy and collaborate with Land Experience, Restaurants, Wifi and Bar departments to boost sales and achieve target goals
Identifying and engaging potential customers using proactive and reactive strategies
Presenting and promoting onboard products and services (Land Experiences, Restaurants, Wifi and Beverage packages) through effective storytelling
Acting as a connector between guests and onboard departments, redirecting them to the most suitable services
Boosting onboard revenue through cross-selling and up-selling techniques
Ensuring visibility and presence in key areas of the ship
Leveraging knowledge of guest profiles and onboard offerings to personalize recommendations
Supporting onboard teams and business owners
Acting as an ambassador of Costa values and culture
Contributing to maintaining a safe and compliant environment
Requirements
Secondary school diploma or degree in Tourism, Languages or Humanities
At least 1 year experience in Retail/Sales with strong interpersonal skills
English and Italian at C1 level, plus an additional European language (French, German or Spanish at B2 level)
Strong communication and storytelling skills
Customer-oriented mindset and stakeholder management abilities