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Brook-St Hiredonline Logo Brook-St Hiredonline · Public Sector

Correspondence Manager

United Kingdom, Manchester 46066.00 - 46066.68 GBP / Year · Job Posted May 14, 2026
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Job Description

Correspondence Manager (Agency Temp)\n\nSalary: £46,066\nLocation: Manchester\nStart Date: As soon as possible\nClosing Date: [Insert closing date]\n\nAbout the Role\n\nWe are seeking a highly organised and confident Correspondence Manager to join our Communications Team on a temporary agency basis. This is a pivotal role at the heart of our organisation's public-facing activity, managing incoming correspondence from a wide range of stakeholders including MPs, senior civil servants, CEOs and members of the public.\n\nAs part of the correspondence function, you will play a leading role in ensuring high-quality, timely and accurate responses, helping to uphold the organisation's reputation and commitment to clear, accessible communication.

Job Responsibility

  • Monitor the correspondence inbox daily, ensuring all enquiries are logged, tracked and allocated appropriately
  • Deliver prompt, accurate and high-quality responses to all correspondence
  • Draft letters and emails on a wide range of complex issues, tailoring tone and content for different audiences
  • Coordinate input from colleagues to produce clear, consistent responses
  • Provide expert advice and guidance to teams on handling correspondence effectively
  • Identify and escalate sensitive or high-risk issues that could impact organisational reputation
  • Stay informed on current affairs, particularly equality and human rights topics relevant to the organisation
  • Support the Head of Corporate Communications in the day-to-day management of the correspondence function
  • Represent the correspondence team in internal meetings

Requirements

  • Proven experience writing for a variety of audiences on complex issues
  • Strong ability to translate detailed or technical information into clear, plain English
  • Experience of line management and supporting team delivery
  • Confidence working in a fast-paced environment with competing priorities
  • Experience managing or overseeing day-to-day team operations
  • Excellent interpersonal skills, including handling sensitive or challenging enquiries
  • Strong organisational skills and the ability to work independently with minimal supervision
  • The ability to quickly build knowledge of the organisation and use it to respond effectively to queries
  • A collaborative approach, with the ability to build strong relationships across all levels
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