Correspondence Customer Service Agent Job at 360 Resourcing Solutions (Rochdale)

Correspondence Customer Service Agent

We have an exciting opportunity for a Correspondence Customer Service Agent to j...

Location

United Kingdom , Rochdale

Salary:

24570.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Excellent written communication skills with strong attention to detail
Effective organisational and communication abilities
A target-driven mindset
The ability to handle objections confidently and professionally
The flexibility to work independently as well as collaboratively within a team
A good working knowledge of Microsoft Office applications

Job Responsibility

Engage with customers through written communication helping them reach positive outcomes
Processing payments
Setting up payment plans
Resolving queries

What we offer

Hybrid working offered upon successful completion of the probation period
Free on-site parking facilities
Supportive, dynamic and friendly team
25 days annual leave plus bank holidays
Enhanced maternity/paternity packages
Pension scheme
Access to a suite of staff benefits: discounts on shopping, travel, leisure, wellbeing, and more

Fulltime

Customer Service Agent in Fleet Operations

The Fleet Operations Coordinator plays a vital role in supporting emergency serv...

Location

Ireland , Tullamore

Salary:

14.15 - 17.26 EUR / Hour

ACETECH TRUCK REPAIR INC.

Expiration Date

Until further notice

Requirements

Ability to work rotating shifts including nights, evenings, and weekends on a regular basis
Reliable daily commute to our Tullamore office (onsite role — no remote working)
Excellent verbal and written communication skills for clear reporting and correspondence
Strong organisational skills with a systematic approach to work and ability to manage competing priorities
Strong numerical skills for managing data accurately and efficiently
IT literacy including proficiency in Microsoft Office and ability to learn ticketing and call centre systems
Professional, customer-focused attitude with excellent interpersonal skills
Ability to work independently with minimal supervision whilst also contributing effectively as part of a team
Ability to remain organised under pressure

Job Responsibility

Deliver strong customer service and support to our fleet users via incoming and outgoing service calls, ensuring all calls meet minimum contact rates and evaluation standards
Accurately complete tickets on our call management system and ensure vehicle and asset details are captured correctly, with follow-up appointments or bookings scheduled efficiently and promptly
Monitor bespoke computer systems to ensure fleet availability in line with customer service level agreements and proactively diagnose issues with vehicles or their equipment
Coordinate and schedule repair work to be performed by external vendors, ensuring minimal vehicle or equipment downtime
Maintain up-to-date progress tracking for vehicles and assets undergoing service or repairs, providing regular updates as needed
Manage an assigned workload of calls, emails, or queries, following them through to completion whilst maintaining high service standards
Adhere to the current team rota system to maintain staff levels to support a 24/7 service provision
Adhere to data protection policies and company protocols in all tasks
Undertake general office duties as required

What we offer

Competitive pay: Starting on €14.15 per hour increasing to €14.56
Shift allowance and time off: 22% shift allowance and 4 consecutive days/nights off
Discretionary annual bonus scheme
Company pension scheme
Health insurance and Employee Assistance Programme
Free onsite parking
Complimentary tea, coffee, and fresh fruit in the kitchen
Monthly team lunch
Corporate benefits: tickets to the 3Arena and access to Members 360 Club
Structured induction and ongoing training

Fulltime

Customer Service Case Manager

At Percepta, we deliver award-winning services for every stage of the automotive...

Location

United States , Houston

Salary:

19.50 USD / Hour

TTEC

Expiration Date

Until further notice

Requirements

High school diploma required
Associate or bachelor’s degree preferred
Two (2) years of experience in a Customer Relations Contact Center or hospitality industry
Experience in a luxury field (hospitality or brand product) is a plus
Knowledge of the automotive industry is a plus
High level of trust and integrity
Strong verbal and written communication skills
Detailed listening skills
Strong customer service, interpersonal, and relationship-building skills
Time management and the ability to prioritize projects and customer needs

Job Responsibility

Provide an exceptional customer experience with a focus on building a relationship of trust and enthusiasm while guiding the customer from their initial contact through case resolution
Act as a resource for all product knowledge and service support
Actively listens to the customer while controlling the interaction to lead the customer in a professional and efficient manner
Act as a liaison between the customer, service support, and dealership by following up to ensure customer satisfaction
Be responsible for handling inbound customer calls in a helpful, courteous, and professional manner, displaying knowledge and concern for their needs
Be responsible for handling emails
Exhibit strong follow-up and organizational skills in both verbal and written communication
Be responsible for resolving customer issues using all available resources, including dealers (i.e., Service Personnel, Subject Matter Experts (SMEs), Leadership, and Field Service Engineers)
Return all email and voice mail messages promptly and follow up with customers and dealers as committed
Be responsible for documenting all customer interactions

What we offer

Health/Dental/Vision/Life Insurance
Flexible Spending Account (FSA) and Health Savings Account (HSA)
401(k) with company match
Vacation/Sick Time and Paid Holidays
Tuition Reimbursement
Employee Assistance Program
Employee Discount Program
Training and Development Programs (Percepta College)
Employee Rewards Program (Perci Perks)

Fulltime

New

Agency Service Representative II

The Agency Service Representative II will be responsible for providing advanced ...

Location

United States of America , Columbus; Woodland Hills

Salary:

17.61 - 22.01 USD / Hour

Elevance Health

Expiration Date

Until further notice

Requirements

Requires a high school diploma or a GED equivalent and a minimum of 3 years of related customer service experience
or any combination of education and experience which would provide an equivalent background.

Job Responsibility

Assists agents and brokers via telephone or written communication
Responds to inquiries involving commissions, legislation, product information and policies and procedures for Individual, Small Group, Dental and Life
Will be expected to average a certain number of phone calls per representative per week, average pieces of correspondence to be processed per day
Coordinates mailings and fulfillment requests
Assists in broker road shows
Provides reports to brokers
Works on special projects

What we offer

comprehensive benefits package
incentive and recognition programs
equity stock purchase and 401k contribution
merit increases
paid holidays
Paid Time Off
incentive bonus programs
medical, dental, vision
short and long term disability benefits
401(k) +match

Fulltime

New

Administrative Assistant

We are seeking a detail-oriented and professional Administrative Assistant to su...

Location

United States , Wilmington

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
associate degree preferred
Previous experience in an administrative assistant, office assistant, or customer service role preferred
Experience in insurance, financial services, or a professional services environment is a plus
Proficiency with Microsoft Office, including Word, Excel, Outlook, and PowerPoint
Strong written and verbal communication skills
Excellent organizational skills and attention to detail
Ability to multitask and prioritize work in a deadline-driven environment
Professional demeanor and strong customer service skills

Job Responsibility

Provide administrative support to managers, agents, and office staff
Answer and direct incoming calls, emails, and correspondence
Greet clients and visitors in a professional and courteous manner
Schedule meetings, appointments, and calendar updates
Prepare, format, and maintain documents, reports, and spreadsheets
File, scan, and organize records, policies, and other office documentation
Assist with data entry, policy updates, and general office recordkeeping
Support client service activities by responding to basic inquiries and routing requests appropriately
Process mail, handle office supplies, and coordinate general office operations
Maintain confidentiality of client and company information

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan

Fulltime

New

Front Desk Agent

We are looking for a Receptionist for our iconic Madrid Marriott Hotel Princesa ...

Location

Spain , Madrid

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Bachelor’s Degree or Higher Vocational Training (Grado Superior) in Hospitality Management, Tourism, or related fields
2–3 years of experience in similar roles within 4-star or 5-star hotels
Proficiency in Microsoft Office Suite and hands-on experience with Opera PMS (Mandatory)
Bilingual Spanish and Professional Working Proficiency in English
Strong customer and results orientation
Teamwork, effective communication, emotional intelligence, attention to detail, stress management, and multitasking capabilities
Flexibility to work rotating shifts

Job Responsibility

Guest Registration & Check-In: Perform guest registration and check-in processes, ensuring a seamless and fluid experience upon arrival
Guest Relations: Provide personalized attention to guest needs and requests throughout their stay
Communication Management: Efficiently manage internal and external telephone calls, as well as hotel correspondence
Service Coordination: Coordinate additional services, including guest transportation and parking control
Safety & Emergency Response: Handle emergency situations and monitor security systems via the fire and alarm switchboard
Night Audit & Systems: Execute night audits and system backups during the night shift
Check-Out & Billing: Assist guests with the check-out process, ensuring accurate account settlement and billing
Concierge Services: Provide detailed information regarding hotel services, local events, and cultural activities available to guests
Shift Handover & Reporting: Log incidents and communicate major events via the shift logbook, with a specific focus on night shift occurrences

What we offer

Impact: Opportunity to directly impact the experience of thousands of guests
Environment: Multicultural, dynamic work environment aligned with global standards
Development: Continuous training through learning and development platforms
Growth: Real opportunities for professional growth and career advancement
Marriott Benefits: Exclusive access to Marriott Bonvoy benefits
Selenta Benefits: Access to discounts across all Selenta Group properties
Culture: Professional, collaborative work environment focused on excellence
Flexible remuneration options
Permanent contract (contratación indefinida)
Immediate start

Fulltime

Regulatory Support Specialist

Location

Taiwan , Taipei City

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

Stakeholder management: demonstrated experience in a customer support, operations, regulatory, risk, or analytics role where you regularly worked with multiple stakeholders in different teams and with different perspectives
Strong data literacy and comfort working with spreadsheets and querying tools to pull, join, and sanity-check datasets for internal and external presentation
Excellent written communication skills, with the ability to translate technical and operational details into clear narratives that regulators and non-technical partners can understand
High attention to detail and a strong sense of ownership for data quality, documentation hygiene, and meeting deadlines, especially when responding to formal government requests
Comfort working in a fast-paced occasionally ambiguous environment, balancing multiple requests and priorities while following structured processes and escalation paths
Continuous improvement mindset: You proactively look for opportunities to Ability to thrive under pressure in a fast-paced, unstructured environment
Working proficiency in Mandarin and English. Note that you will be required to review Chinese-language regulatory correspondence and draft or quality-check responses, especially for Taiwan regulators. You will be expected to engage with internal stakeholders in both Mandarin and English.

Job Responsibility

Executional Excellence: Deliver outstanding operational outcomes in line with agreed service level agreements, while respecting our regulatory obligations
Maintain a high quality of output and attention to detail to ensure that tasks are accurate and complete on time
Data & Case Handling: Own monthly and periodic data provisions to regulators, ensuring data is accurate, timely, and aligned to agreed templates and automation flows.
Pull, reconcile, and quality-check data needed for audits and RFIs using internal data tools such as QueryBuilder, dashboards, and trackers.
Prepare first-draft written responses and supporting attachments for routine audits and requests
Support on-site or virtual audits by organising data packs, walking through operational flows, and capturing follow-up actions, with L4 or Legal acting as primary external lead
Subject Matter Expertise: Demonstrates a deep expertise in our regulatory and reporting requirements in Taiwan
has the ability to address agent inquiries and handle escalations to ensure regulatory compliance and meet SLA.
Operational Excellence: As the team's scope increases across the APAC region, you will play a key role in ensuring continuous improvement and seamless operations as the team scales
Drive improvements to efficiency, accuracy, scalability and robustness by proactively identifying areas for improvement

Fulltime

Transfer Specialist

Location

United States , West Des Moines

Salary:

33698.00 - 56163.00 USD / Year

Sammons Financial Group

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent Required
Minimum 1 year of operations experience (i.e. annuity, financial, or insurance) Preferred
Minimum 1 year of customer service experience Preferred
Working knowledge of a PC and Microsoft Office products
Strong verbal and written communication skills
Excellent problem solving skills
Demonstrated ability to work efficiently and independently to process work accurately and meet deadlines
Ability to understand your role on our team and work cohesively with team members
Proven ability to adapt to frequent change and to think with a future focus mindset
Close attention to detail in a high volume environment

Job Responsibility

Communicate on all aspects of incoming transfer funds on new and existing files for multiple product lines within multiple systems
Review, process, and follow-up with other carriers and agents on transfer paperwork for incoming funds on new and existing files, including identifying not in good order requirements
review correspondence that will satisfy those requirements
Independently conduct initial review of transfer paperwork and make judgment and decisions that fall within prescribed policies and limits, including government regulations, regarding transfer paperwork and correspondence
Handle correspondence and other documents within established company standards, including matching documents to appropriate accounts (i.e. electronic and paper files), verifying output for accuracy, and mailing and faxing paperwork to agents or other companies
Maintain appropriate detail in documentation of policy files in administrative systems regarding additional requirements, correspondence, and subsequent relevant activity as a result of communications by phone or in writing
Communicate in writing to agents on specific statuses of incoming transfer funds
Print, prepare, and mail transfer paperwork to other carriers, including any additional correspondence that may make the paperwork in good order for the transfer to be processed
Follow up via phone and email with other carriers regarding the status of the transfer of funds to our pending applications and in-force policies
Take necessary action with the information provided by that carrier within our systems

What we offer

Comprehensive health coverage for you and your family, including Medical, Dental, Vision, HSA & FSA options, and term life insurance
Competitive compensation with a performance-based incentive program tied to clear goals and individual and/or company success
Invest in your future with our 100% company-funded Employee Stock Ownership Plan (ESOP), plus automatic enrollment in our 401(k)
Work–life balance that means something
Friday afternoons off year-round, generous paid time off, and paid holidays
Commit to your growth with paid development time, tuition reimbursement, and professional development opportunities across industry, individual, and leadership programs
Make an impact beyond the workplace through volunteer time off, and our company nonprofit matching gift program, supporting the causes that matter most to you
An ownership culture that inspires
join a connected, values-driven workplace where employees take accountability, support one another, and are empowered to do their best work—together shaping our future shared success

Fulltime

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Correspondence Customer Service Agent

Job Description

Job Responsibility

Requirements

What we offer

Looking for more opportunities?

Correspondence Customer Service Agent

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Regulatory Support Specialist

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