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360 Resourcing Solutions Logo 360 Resourcing Solutions · Customer Service

Correspondence Customer Service Agent

United Kingdom, Rochdale Employment contract 24570.00 GBP / Year · Job Posted March 02, 2026
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Job Description

We have an exciting opportunity for a Correspondence Customer Service Agent to join our team on a full-time permanent basis. As a Correspondence Customer Service Agent at Marston Holdings Ltd you will play a key role within our contact centre. You will engage with customers through written communication helping them reach positive outcomes - whether that involves processing payments setting up payment plans or resolving queries. We are committed to your development and will provide ongoing support and coaching throughout your career enabling you to progress through our development pathways and achieve your full potential.

Job Responsibility

  • Engage with customers through written communication helping them reach positive outcomes
  • Processing payments
  • Setting up payment plans
  • Resolving queries

Requirements

  • Excellent written communication skills with strong attention to detail
  • Effective organisational and communication abilities
  • A target-driven mindset
  • The ability to handle objections confidently and professionally
  • The flexibility to work independently as well as collaboratively within a team
  • A good working knowledge of Microsoft Office applications

What we offer

  • Hybrid working offered upon successful completion of the probation period
  • Free on-site parking facilities
  • Supportive, dynamic and friendly team
  • 25 days annual leave plus bank holidays
  • Enhanced maternity/paternity packages
  • Pension scheme
  • Access to a suite of staff benefits: discounts on shopping, travel, leisure, wellbeing, and more
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