Correspondence Customer Service Agent Job at 360 Resourcing Solutions (Rochdale)

Care centre agent

The main duty of a CareCentre - Agent is to respond to telephone inquiries about...

Location

Oman , Muscat

Salary:

Not provided

Allianz

Expiration Date

Until further notice

Requirements

Bachelors Degree
Medical background preferred
Ideally 2+ years experience in a Call Centre/ Customer Service environment, TPA, Hospitals or Medical Centers exposure is a plus
Legally permitted to work in the country of operations
Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills
Strong negotiation, communication, attention to detail, time management skills
Sound knowledge of telephone etiquette
Ability to work independently and maintain focus under pressure
Ability to meet tight deadlines
Ability to work well as part of a team

Job Responsibility

Builds a customer-oriented focus in the CareCentre by providing quality actions and resolutions to their concerns and queries
Follows communication/update expectations with clients, in accordance with the Nextcare policies, scheme or agreed time frames set
Answers inbound calls as well as assist customers who have specific inquiries
Builds customer’s interest in the services and products offered by the company
Provides personalized customer service of the highest level
Updates the existing database with changes and the status of each existing/prospective customer/member
Documents details of telephone conversation and actions taken
Corresponds with CareCentre - Supervisor and CareCentre - Manager and keep an open channel of communication
Maintains records and close-loop each call by completing the clerical duties which includes faxing, filling up paperwork, doing checks on credit references, as well as liaising with other departments
Analyzes the various parts of a problem properly and develop logical solutions within the permitted scope of work

What we offer

Caring for our employees, their ambitions, dreams and challenges
Diverse and inclusive workforce
Equal opportunity employer
Encouragement to bring your whole self to work

Fulltime

Port Delivery Agent

Join our Operations & Delivery team as a Port Delivery Agent in Marmaris where y...

Location

Turkey , Marmaris

Salary:

312410.00 / Year

TUI

Expiration Date

Until further notice

Requirements

Knowledge, experience, and understanding of daily planning and operations in a holiday destination and/or cruise business
Confident decision maker, even when working under pressure
Excellent communication skills, both verbal and written, in English and Turkish
Pro-active guest service mindset with a clear focus on quality and efficiency
Able to work in a flexible manner (including different work shifts) depending on cruise ship schedules
Open to learn, grow, and drive your career while passionately delivering a great service to our guests and cruise clients
Driver’s license is mandatory

Job Responsibility

Being physically present at the port on the days of operation to deliver excellent customer and cruise line operational service
Handling and arranging operations agreed with our Cruise clients, throughout all the various stages involved in the process and controlling operations
Being responsible for the smooth operation from start to end
Handling correspondence with clients together with the Supervisor/ Team Manager
Closing all invoicing and data loading procedures
Keeping constant contact, reserving, and updating providers accordingly
Liase with ships and respective operations onboard teams to review, update and arrange all final details, according to pre-approved itineraries
The position involves days of operation in the port, early starts and demands work during some weekends

What we offer

Food allowance
Paid training days
Free access to TUI Learning Hub, TUI Skills Academy & language lessons
Involvement with charity and sustainability initiatives like the TUI Care Foundation
Complimentary access to WeCare Team & 24/7 Wellbeing Hub
Growth opportunities tailored to your unique skills and expertise

Fulltime

Operations Agent Groups & Cruises

We are seeking digital experienced and helpful individuals to join our diverse t...

Location

Malta , Pieta

Salary:

Not provided

TUI

Expiration Date

Until further notice

Requirements

Right to work in Malta
Speak English and Maltese
Valid driver's license and access to a personal vehicle
Ability to work as part of a team
People skills
Self-confidence to communicate with team, other departments, suppliers, and customers
Genuinely helpful, flexible regarding working hours, and professional personality
Ability to remain calm under pressure and offer empathy
Willingness to learn the requirements of the position, the technology needed, and about products and services
Excellent communication skills in English and Maltese

Job Responsibility

Communicate booking updates with excursion suppliers and destination teams
Organize groups and their confirmed programs
Check hotel reservations
Coordinate necessary suppliers for groups (guides, transportation, restaurants, entrances)
Contact customers before, during, and after the trip to manage changes, cancellations, new requests, prepayments, solve problems, and handle complaints
Provide support for cruise preparation activities at the port
Prepare vouchers and documentation needed for the tour
Brief tour leaders/guides prior to starting the tour
Track bookings received through online channels/platforms
Create bookings in the system including all required services and their corresponding costs

What we offer

Competitive salary package
40 working hours/week (from Monday till Saturday)
2 days off per week
Payment for all training days completed
Free access to TUI Learning Hub, TUI Skills Academy & language lessons
Involvement in charity and sustainability initiatives like the TUI Care Foundation
Complimentary access to WeCare Team & 24/7 Wellbeing Hub

Fulltime

Office Agent

Office Agent position at Aloft Taipei Zhongshan handling office operations, gues...

Location

Taiwan , Taipei

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Greet persons entering the office and determine nature and purpose of visit
Open, read, and prepare answers to routine letters
Locate and attach appropriate files to incoming correspondence
Take and distribute meeting minutes
Handle and distribute incoming and outgoing mail
Create and maintain computer- and paper-based filing systems
Transmit information or documents using computer, mail, or facsimile
Prepare documents using word processing, spreadsheet, database, or presentation software
Enter and retrieve information from computer databases
Operate standard office equipment

Job Responsibility

Direct/escort visitors to destination
Answer inquiries from guests
Support team to reach common goals
Listen and respond appropriately to employee concerns
Answer telephones using appropriate etiquette
Anticipate and address guests' service needs
Assist individuals with disabilities
Thank guests with genuine appreciation

Fulltime

Reservations Manager

Responsible for soliciting and managing of reservations sales-related opportunit...

Location

Thailand , Koh Samui

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
no work experience required
OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
2 years experience in the sales and marketing, guest services, front desk, or related professional area

Job Responsibility

Solicit and manage reservations sales-related opportunities
Manage and provide training and work assignments to Reservations Sales staff
Actively up-sell each business opportunity to maximize revenue opportunity
Achieve personal and team related revenue goals
Drive customer loyalty by delivering service excellence throughout each customer experience
Provide service to our customers in order to grow share of the account on behalf of the company
Identify new reservations sales business to achieve personal and property revenue goals
Understand the overall market, including competitors' strengths and weaknesses, economic trends, supply and demand etc. and know how to sell against them
Close the best opportunities for the property based on market conditions and property needs
Monitor same day selling procedures to maximize room revenue and control property occupancy

Fulltime

Customer Service Case Manager

At Percepta, we deliver award-winning services for every stage of the automotive...

Location

United States , Houston

Salary:

19.50 USD / Hour

TTEC

Expiration Date

Until further notice

Requirements

High school diploma required
Associate or bachelor’s degree preferred
Two (2) years of experience in a Customer Relations Contact Center or hospitality industry
Experience in a luxury field (hospitality or brand product) is a plus
Knowledge of the automotive industry is a plus
High level of trust and integrity
Strong verbal and written communication skills
Detailed listening skills
Strong customer service, interpersonal, and relationship-building skills
Time management and the ability to prioritize projects and customer needs

Job Responsibility

Provide an exceptional customer experience with a focus on building a relationship of trust and enthusiasm while guiding the customer from their initial contact through case resolution
Act as a resource for all product knowledge and service support
Actively listens to the customer while controlling the interaction to lead the customer in a professional and efficient manner
Act as a liaison between the customer, service support, and dealership by following up to ensure customer satisfaction
Be responsible for handling inbound customer calls in a helpful, courteous, and professional manner, displaying knowledge and concern for their needs
Be responsible for handling emails
Exhibit strong follow-up and organizational skills in both verbal and written communication
Be responsible for resolving customer issues using all available resources, including dealers (i.e., Service Personnel, Subject Matter Experts (SMEs), Leadership, and Field Service Engineers)
Return all email and voice mail messages promptly and follow up with customers and dealers as committed
Be responsible for documenting all customer interactions

What we offer

Health/Dental/Vision/Life Insurance
Flexible Spending Account (FSA) and Health Savings Account (HSA)
401(k) with company match
Vacation/Sick Time and Paid Holidays
Tuition Reimbursement
Employee Assistance Program
Employee Discount Program
Training and Development Programs (Percepta College)
Employee Rewards Program (Perci Perks)

Fulltime

Reservations Manager

Responsible for soliciting and managing of reservations sales-related opportunit...

Location

United States , Lake Tahoe

Salary:

70310.00 - 88000.00 USD / Year

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
no work experience required
OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
2 years experience in the sales and marketing, guest services, front desk, or related professional area

Job Responsibility

Identifies new reservations sales business to achieve personal and property revenue goals
Understands the overall market, including competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them
Closes the best opportunities for the property based on market conditions and property needs
Monitors same day selling procedures to maximize room revenue and control property occupancy
Gains understanding of the property’s primary target customer and service expectations
serves the customer by understanding their business, business issues and concerns, to offer better business solution
Responds to incoming reservations sales opportunities for the property that are outside parameters of the
Uses negotiating skills and creative selling abilities to close on business and negotiate contracts
Uses sales resources and administrative/support staff effectively
Assists in monitoring group reservation forecast data

What we offer

Relocation Assistance Available

Fulltime

Reservation Manager

Responsible for soliciting and managing of reservations sales-related opportunit...

Location

Thailand , Koh Samui

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
no work experience required
OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
2 years experience in the sales and marketing, guest services, front desk, or related professional area

Job Responsibility

Identifies new reservations sales business to achieve personal and property revenue goals
Understands the overall market, including competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them
Closes the best opportunities for the property based on market conditions and property needs
Monitors same day selling procedures to maximize room revenue and control property occupancy
Gains understanding of the property’s primary target customer and service expectations
serves the customer by understanding their business, business issues and concerns, to offer better business solution
Responds to incoming reservations sales opportunities for the property that are outside parameters of the
Uses negotiating skills and creative selling abilities to close on business and negotiate contracts
Uses sales resources and administrative/support staff effectively
Assists in monitoring group reservation forecast data

What we offer

Chance to be proud of the work you do and who you work with

Fulltime

Correspondence Customer Service Agent

360 Resourcing Solutions

Location:
United Kingdom , Rochdale

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 02, 2026

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Job Description:

Job Responsibility:

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Contract Type:
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Job Posted:
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