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FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses. This role will have you arranging domestic and complex international travel for busy executives including air, car hotel and ground transportation. Before starting your role, you will participate in three weeks of paid training. Our corporate travel consultants handle the air, car, rail and ground transportation bookings as well as the ticketing, changes and the exchange and queue management.
Job Responsibility
Coordinate air, hotel, car, and ground transportation bookings for domestic and international travel
Build rapport and develop a relationship with Canadian business travelers
Ensure accurate and timely completion of reservations
Executing all responsibilities within company guidelines
Comprehend and strictly comply with Canadian travel policies
Staying fully informed about airline rules, regulations, tariffs, and fare requirements
Deliver consultative support and exceptional customer service throughout the booking process
Keeping clients informed about all necessary travel documents and health requirements
Proficiently handling ticketing, Phase IVs, and exchanges/changes
Expertly managing rerouting and exchange processes
Other duties and tasks as assigned
Contribute to a safe, inclusive, and accessible work environment
Requirements
2+ years of recent, prior experience in corporate travel management
In-depth familiarity with current Sabre GDS
Previous exposure to quality control processes
Proficiency in ticketing procedures and scripting
Proven ability to navigate and manipulate complex itineraries, international fares, and Passenger Name Records
A polished and professional demeanor
Proficiency in handling multiple urgent tasks simultaneously
The capacity to make quick and effective decisions
Excellent communication skills
A deep commitment to delivering exceptional customer service
Comfortable and proficient in using travel booking systems and various communication tools
Strong technical aptitude
Self-motivated with the ability to work independently and manage tasks successfully
Reliable, high-speed internet connectivity
What we offer
Generous paid time off policy
Travel perks/discounts
Health & Wellness Programs and Employee Financial Wellness Services
National/International Award Nights and Conferences
Group benefits including extended health care, dental and vision, gender affirming care, fertility care
Insurance including life, AD&D, critical illness, long term disability