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Corporate Travel Consultant

Canada, Montreal Employment contract 50000.00 - 67000.00 USD / Year · Job Posted May 30, 2026
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Job Description

This role will have you arranging domestic and complex international travel for busy executives including air, car hotel and ground transportation. Before starting your role, you will participate in three weeks of paid training. This program will boost your knowledge, train you on contract airfares and sharpen your Sabre skills. Our corporate travel consultants handle the air, car, rail and ground transportation bookings as well as the ticketing, changes and the exchange and queue management. You will also need to offer exceptional customer service to satisfy our business traveler’s needs. We encourage our Corporate Travel Consultants to study the travel polices of our corporate accounts and develop a relationship with them so when our valued business travelers have the need for business travel arrangements, they rest assured that their business travel needs are in the hands of a dedicated team of Corporate Travel professionals they trust and are on a first name basis with. Our business hours are 8:00 AM to 8:00 PM ET Monday – Friday. A typical schedule will include a 40-hour work week with five 8-hour shifts. This position operates on a rotating schedule to provide coverage throughout our business hours. Proficiency in both French and English is required due to the nature of the position, which entails interacting with clients and suppliers who are both French- and English-speaking.

Job Responsibility

  • Coordinate air, hotel, car, and ground transportation bookings for domestic and international travel, considering Canadian-specific travel requirements
  • Build rapport and develop a relationship with Canadian business travelers to ensure their business travel needs are in the hands of a trusted team of Corporate Travel professionals
  • Ensure accurate and timely completion of reservations while meeting travelers' needs
  • Executing all responsibilities within company guidelines for customer service, documentation of PNRS (Passenger Name Records) and profiles, ticketing, invoicing, and maintaining accuracy throughout
  • Comprehend and strictly comply with Canadian travel policies ensuring adherence to regulations and guidelines specific to the Canadian market
  • Staying fully informed about airline rules, regulations, tariffs, and fare requirements and applying this knowledge accurately to all travel arrangements
  • Deliver consultative support and exceptional customer service throughout the booking process
  • Keeping clients informed about all necessary travel documents and health requirements for their destinations
  • Proficiently handling ticketing, Phase IVs, and exchanges/changes involving complex international fares
  • Expertly managing rerouting and exchange processes, ensuring minimal disruption to travel plans
  • Other duties and tasks as assigned
  • Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

Requirements

  • 2+ years of recent, prior experience in corporate travel management, understanding the unique needs and challenges of business travelers
  • In-depth familiarity with current Sabre GDS (Global Distribution System) for fare calculations, itinerary management, and ticket issuance
  • Previous exposure to quality control processes to ensure the accuracy and compliance of travel bookings
  • Proficiency in ticketing procedures and scripting, along with the ability to handle complex itinerary changes and exchanges for both international and domestic travel
  • Proven ability to navigate and manipulate complex itineraries, international fares, and Passenger Name Records (PNRs) to meet client requirements
  • A polished and professional demeanor when interacting with clients and colleagues
  • Proficiency in handling multiple urgent tasks simultaneously while maintaining efficiency and quality in each interaction
  • The capacity to make quick and effective decisions to resolve travel-related issues promptly
  • Excellent communication skills to keep clients informed and reassured throughout the travel process
  • A deep commitment to delivering exceptional customer service with a focus on client satisfaction
  • Comfortable and proficient in using travel booking systems and various communication tools
  • Strong technical aptitude with the ability to troubleshoot and adapt to new technologies
  • Self-motivated with the ability to work independently and manage tasks successfully
  • Reliable, high-speed internet connectivity required to support core job responsibilities, including but not limited to video conferencing, access to company systems, and secure handling of company data
  • Bilingual French/English required, due to the nature of the role, which involves working with both English and French team members

What we offer

  • Generous paid time off policy
  • Travel perks/discounts
  • Health & Wellness Programs and Employee Financial Wellness Services
  • National/International Award Nights and Conferences
  • Group benefits including extended health care, dental and vision, gender affirming care, fertility care
  • Insurance including life, AD&D, critical illness, long term disability
  • Employee Assistance Program
  • RRSP/RPP with matching
  • Tuition Reimbursement Program
  • Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
  • Global career opportunities in a network of brands and businesses
  • Diversity Day (paid leave to observe a holiday or cultural celebration of your choice)
  • Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice)
  • 1 paid Volunteer Day per calendar year

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