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Dynamic individual with exceptional customer service and attention to detail. Associate will manage domestic and international travel requests whether it be air, hotel, limo reservations, destination assistance, support for online reservations or similar for any or all assigned clients. Associate must be enthusiastic and willing to learn.
Job Responsibility:
Act as the point-of-sale contact and support for Domestic & International travel, arranging both routine and sophisticated travel reservations for air, rail, car, hotel, etc.
Handle the end-to-end booking process including ticketing/exchanging, order fulfillment, quality control, and requested changes
Act with integrity when handling personal and confidential traveler information
Provide consultative advice, problem solve solutions, and recommendations
Use positive telephone/email/chat techniques
act quickly on special customer requests and maintain excellent client relations
Follow internal compliance and regulatory requirements for all customers
Proactively support preferred supplier programs and maintain internal and external performance level goals
Participate in training, supplier, and engagement programs either virtually or in-person as required
Express passion and energy within the organization and always act according to company Ethics, Values, and Compliance guidelines
Requirements:
Bachelor’s degree desired
Minimum 2 years business travel reservation experience desired
High level of proficiency in GDS reservation systems, Sabre preferred, as well as online booking tools
In depth knowledge of domestic air, hotel, car, and rail booking
TICO certification desired, for the purpose of servicing Canadian customers
Knowledge of worldwide geography, airline rules, rates, and routings
A strong understanding of travel trends and industry standard practices
An ability to convey exceptional customer service through all distribution channels (oral, written, electronic.)
High level of attention to detail
Excellent problem-solving skills, as well as initiative, resourcefulness, and creativity
The ability to manage multiple priorities simultaneously and complete tasks with minimal supervision
Working knowledge of various technology platforms, booking concepts, Microsoft Office tools including Excel, email and the like