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Vodafone Logo Vodafone · IT - Administration

Corporate Technical Support Engineer

Greece, Athens Employment contract · Job Posted May 05, 2026
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Job Description

We are looking for a Corporate Technical Support Engineer to be hired with the responsibility to perform Converged Telephony and Legacy Services support in direct contact with Business Customers, field technicians and 2nd level support teams

Job Responsibility

  • Troubleshoot and resolve customer technical issues which arise after service activation
  • Perform all required actions to support Converged Telephony and Legacy Services to customer, also doing all Vodafone internal coordination activities that follow the troubleshooting process
  • Organize field technician visits to customer premises to perform all appropriate actions
  • Perform Services proactive Monitoring and run health checks
  • Send technical incident reports to Business customers

Requirements

  • Good general and technical education with qualifications in telecommunications and computing. TEI or University degree
  • At least 3 years' experience in administration of technology services (Fixed telephony - PBX administration- Internet solutions)
  • Technical knowledge of Transmission/Transport, IP Networks and Cisco configuration
  • Logical approach to problem solving and self-motivation
  • Broad experience of supporting major corporate customers through virtual teams, suppliers, contractors, and integrators
  • Thorough knowledge, end to end, of fixed voice/ Internet telecommunication network operation
  • Knowledge of Microsoft Office programs (Word, Excel, PowerPoint)
  • Knowledge of Microsoft Teams, including collaboration and calling/telephony features, along with basic administration in Microsoft 365
  • Very good level of Greek and English language (oral and written)

What we offer

  • Award-winning work environment
  • Competitive pay, bonus & remuneration package
  • Private Health & Medical Insurance
  • Hybrid way of working: a blend of remote and office-based working, including the option to work from abroad
  • Unlimited access to learning resources and trainings
  • Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service
  • Spirit of Vodafone Day: one day each quarter dedicated to your personal development
  • Extra days off: Vodafone Day, Family Day, Volunteering Day
  • Office amenities (subject to the office location): such as restaurant, beauty corner, gym and parking
  • Special employee offers and discounts
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