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Corporate Systems Administrator

https://www.randstad.com Logo

Randstad

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Location:
Portugal , Lisboa

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

We are seeking a Corporate Systems Administrator to manage and optimize the company’s core corporate technology platforms, including Zendesk, RingCentral, Microsoft 365, and Duo Security. This role ensures the stability, performance, and security of critical business systems that support daily communication, collaboration, and customer engagement across global teams. The Corporate Systems Administrator will be responsible for the configuration, integration, and ongoing administration of these platforms, working closely with IT, engineering, and business stakeholders to deliver reliable, efficient, and secure technology solutions.

Job Responsibility:

  • System Administration & Support: Administer, configure, and maintain Auto Europe’s corporate applications including Zendesk, RingCentral, Microsoft 365, and Duo Security
  • Manage user provisioning, access controls, and role-based permissions to ensure compliance and data integrity
  • Oversee platform integrations and data synchronization across internal systems (CRM, HRIS, and reporting tools)
  • Monitor system health, performance, and usage to ensure reliability and optimal user experience
  • Provide Tier 2/3 support for corporate system incidents and service requests
  • Configuration & Optimization: Customize workflows, automation, and business rules within Zendesk to enhance customer support efficiency
  • Manage RingCentral call routing, IVR configurations, and reporting dashboards
  • Oversee Microsoft 365 tenant administration including Exchange Online, Teams, SharePoint, and OneDrive
  • Maintain Duo multi-factor authentication (MFA) configurations and device management policies
  • Identify opportunities to streamline business processes through automation or improved system design
  • Security & Compliance: Enforce security and access management policies across all corporate platforms
  • Collaborate with Security and IT teams to support compliance initiatives (GDPR, PCI, and internal data governance)
  • Maintain audit trails, system documentation, and change management records
  • Conduct periodic access reviews and ensure timely deprovisioning of inactive accounts
  • Collaboration & Continuous Improvement: Partner with stakeholders in customer service, operations, HR, and finance to understand evolving system needs
  • Coordinate system upgrades, patches, and vendor updates
  • Evaluate and recommend new tools, integrations, or enhancements to improve collaboration and support efficiency
  • Develop and deliver user training materials, knowledge base articles, and best practice documentation

Requirements:

  • 4–6 years of experience as a systems administrator or application administrator in a corporate IT environment
  • Hands-on experience managing and configuring Zendesk, RingCentral, Microsoft 365, and Duo
  • Strong understanding of identity and access management (IAM), MFA, and SSO principles
  • Familiarity with SaaS administration, API integrations, and automation scripting (PowerShell, Python, or similar)
  • Excellent troubleshooting, documentation, and communication skills
  • Proven ability to manage multiple priorities in a dynamic, fast-paced environment

Nice to have:

  • Experience with other corporate platforms (Okta, Slack, Jira, Zoom, etc.)
  • Background in process automation or low-code workflow design
  • Familiarity with ITIL service management principles
  • Microsoft 365 or Zendesk Admin certification

Additional Information:

Job Posted:
January 06, 2026

Expiration:
January 18, 2026

Job Link Share:

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