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We are seeking a Corporate Systems Administrator to manage and optimize the company’s core corporate technology platforms, including Zendesk, RingCentral, Microsoft 365, and Duo Security. This role ensures the stability, performance, and security of critical business systems that support daily communication, collaboration, and customer engagement across global teams. The Corporate Systems Administrator will be responsible for the configuration, integration, and ongoing administration of these platforms, working closely with IT, engineering, and business stakeholders to deliver reliable, efficient, and secure technology solutions.
Job Responsibility:
System Administration & Support: Administer, configure, and maintain Auto Europe’s corporate applications including Zendesk, RingCentral, Microsoft 365, and Duo Security
Manage user provisioning, access controls, and role-based permissions to ensure compliance and data integrity
Oversee platform integrations and data synchronization across internal systems (CRM, HRIS, and reporting tools)
Monitor system health, performance, and usage to ensure reliability and optimal user experience
Provide Tier 2/3 support for corporate system incidents and service requests
Configuration & Optimization: Customize workflows, automation, and business rules within Zendesk to enhance customer support efficiency
Manage RingCentral call routing, IVR configurations, and reporting dashboards
Oversee Microsoft 365 tenant administration including Exchange Online, Teams, SharePoint, and OneDrive
Maintain Duo multi-factor authentication (MFA) configurations and device management policies
Identify opportunities to streamline business processes through automation or improved system design
Security & Compliance: Enforce security and access management policies across all corporate platforms
Collaborate with Security and IT teams to support compliance initiatives (GDPR, PCI, and internal data governance)
Maintain audit trails, system documentation, and change management records
Conduct periodic access reviews and ensure timely deprovisioning of inactive accounts
Collaboration & Continuous Improvement: Partner with stakeholders in customer service, operations, HR, and finance to understand evolving system needs
Coordinate system upgrades, patches, and vendor updates
Evaluate and recommend new tools, integrations, or enhancements to improve collaboration and support efficiency
Develop and deliver user training materials, knowledge base articles, and best practice documentation
Requirements:
4–6 years of experience as a systems administrator or application administrator in a corporate IT environment
Hands-on experience managing and configuring Zendesk, RingCentral, Microsoft 365, and Duo
Strong understanding of identity and access management (IAM), MFA, and SSO principles
Familiarity with SaaS administration, API integrations, and automation scripting (PowerShell, Python, or similar)
Excellent troubleshooting, documentation, and communication skills
Proven ability to manage multiple priorities in a dynamic, fast-paced environment
Nice to have:
Experience with other corporate platforms (Okta, Slack, Jira, Zoom, etc.)
Background in process automation or low-code workflow design
Familiarity with ITIL service management principles