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The Corporate Security ID Admin Support and Service Coordinator will oversee the scheduling, tracking, and coordination of service and card requests related to the organization’s security operations. This role serves as the central point of communication between internal departments, security vendors, and technicians to ensure the smooth execution of service, maintenance, and ID admin activities.
Job Responsibility:
Serve as the main point of contact for all corporate security service requests
Log, assign, and monitor service tickets to ensure timely resolution
Coordinate with vendors, technicians, and internal teams to schedule service calls, maintenance, and repairs
Track the status of pending card requests and follow up accordingly
Ensure proper communication of service updates and resolutions to stakeholders
Liaise with external vendors and contractors to ensure adherence to service-level agreements (SLAs)
Evaluate vendor performance and provide feedback to ensure consistent service quality
Oversee the procurement of security-related equipment and supplies as needed
Coordinate, create, and facilitate stakeholders with firm’s badges
Assist in card access requests
Monitor the lifecycle of access cards, ensuring compliance with security standards and regulatory requirements
Assist in the audit of card access clearances
Develop and maintain service schedules for preventative maintenance of security systems (e.g., access control, surveillance cameras, alarms)
Compile and present service performance reports to management
Assist in preparing budgets and forecasts related to security service activities
Identify areas for improvement in service delivery and implement process enhancements
Develop and document standard operating procedures (SOPs) for service coordination
Collaborate with the security team to optimize service workflows and reduce downtime
Requirements:
An associate or bachelor’s degree is preferred
Minimum of 3-5 years of experience in security systems and coordinating service calls
Experience with Security Management Systems such as GENETEC, CCURE9000, VMS Review, or similar platforms
Experience with troubleshooting hardware and software issues related to security technology
Excellent organizational and multitasking skills
Strong problem-solving and analytical abilities
Exceptional verbal and written communication skills
Ability to work collaboratively with cross-functional teams
Customer service-oriented with a focus on delivering quality support