This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
We’re on the lookout for a remarkable Guest Services Ambassador to become part of our vibrant 12-person team. Serving as the first impression for employees and visitors alike, you will be instrumental in delivering a sophisticated, top-tier experience that reflects our passion for exceptional hospitality and distinctive guest care. This role is ideal for someone with excellent communication skills, keen attention to detail, and a natural ability to foster a warm yet elegant environment. In this fast-paced, customer-focused role, your adaptability and teamwork will be essential. As the welcoming face of our front-of-house, your foresight and dedication to going above and beyond will ensure smooth day-to-day operations and leave every guest with a memorable experience.
Job Responsibility:
Maintain a clean, organised, and professional reception area, monitor supplies, and promptly report any maintenance issues
Greet and assist all guests and clients promptly with professionalism, eye contact, and a warm, friendly manner
Respond quickly and courteously to enquiries and requests received by phone, email, or in person, providing knowledgeable support
Manage visitor registration, track unregistered guests, and coordinate smooth handovers between staff members
Support concierge functions such as booking services, transport requests, and offering local recommendations
Provide regular updates and refreshments to guests waiting in the lounge, ensuring a welcoming atmosphere
Stay informed about team members, building events, and available facilities to guide visitors effectively
Participate in team meetings, training, and cross-training programs, cover shifts as necessary during absences
Follow safety, security, and fire protocols carefully, ensuring thorough communication during shift handovers
Requirements:
Detail-oriented with a positive and approachable demeanor
Experienced in fast-paced environments such as retail, hospitality, travel, or corporate sectors
Passionate about guest services
Demonstrates adaptability and resilience
Possesses excellent communication skills and a caring approach toward guest interactions
Familiarity with high-standard service environments and a strong interest in Environmental, Social, and Governance (ESG) principles
Embodies our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together
What we offer:
Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards
free access to the fitness studio which includes classes and peloton’s, free access to a library of 10,000 books, weekly run club with the team, 40% off treatments in the wellness centre, free access to our Screen Room showing movies 3 weeks after release, free access to the rooftop restaurant
Secure Your Future: Benefit from a contributory pension scheme
Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services
Thrive Personally & Professionally: Unlock endless learning and development opportunities
Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards
Give Back to Community: Take one paid day off annually to support a cause you’re passionate about