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We are looking for a Corporate Receptionist to join our Rapport team, based in London. You’ll oversee the front-of-house operations on the ground floor, greeting visitors upon arrival, coordinating check-ins, managing administrative duties, and ensuring a welcoming lobby environment. This is located in one of our busiest buildings, so perfect for someone looking for a highly dynamic and customer engaging role. You will be working alongside a team of 4 Receptionists across 2 buildings. However, our contract extends across Victoria and London city, meaning you would be part of a team of approximately 40 Rapport Ambassadors.
Job Responsibility
Deliver a warm and professional welcome to every guest, ensuring they feel acknowledged and valued from the moment they arrive
Maintain a thorough understanding of the building’s facilities and services in order to confidently advise, direct, and assist guests with any queries or navigation within the premises
Ensure that all guest and attendee details are accurately pre-registered in the system
Proactively follow up on any bookings missing names or key information to ensure a smooth arrival process on the day
Handle all enquiries and service requests in a timely, courteous, and efficient manner, whether received in person, over the phone, or via email
Provide operational support across various buildings as needed, adapting to changing demands and maintaining a consistent level of service and professionalism throughout each location
Requirements
Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
Have an outgoing personality and be able to easily build rapport with key stakeholders (internal, external and VIPs)
Have an excellent command of English, verbal and written
Be creative, proactive, organized, detail-oriented, process-driven, and resourceful with a can-do attitude
Have the ability to work independently and as part of a large team
Display excellent personal presentation and interpersonal skills
Have passion to deliver excellent guest service in everything that they do
Preferably have previous experience in front-of-house within a luxury hotel, premium airlines, or a corporate business environment
What we offer
Exclusive travel and grocery discounts
Life assurance
Cash rewards
Contributory pension scheme
Wellness programs
Employee Assistance Program
Digital GP services
Learning and development opportunities
WOW Awards
One paid day off annually to support a cause you’re passionate about