Corporate Receptionist Job at JLL (Derby)

Job Description

A highly self-motivated and passionate team player with a great attention to detail. The key focus for this role will be to create a single and visual point of contact for client visitors and employees and to act as the primary interface between the internal operations of stakeholders and our client Rolls-Royce across multiple sites. Providing services to the highest possible standards as well as representing the client and JLL values in appearance, presentation and manners. You will take ownership and manage the front of house experience; help orient and settle new and visiting staff and support the facilities management team in providing a great workplace experience and provide the necessary support for business related events and community-based initiatives. This role requires flexibility to provide cover across multiple sites during colleagues' annual leave and sickness absence, ensuring continuity of service delivery and maintaining consistent standards of client care. The successful candidate will adapt readily to different site requirements and work collaboratively to support team members across various locations as business needs dictate. While the standard working week is 40 hours, occasional overtime may be required to meet operational demands. Additionally, covering multiple sites within a single day is sometimes necessary to ensure comprehensive service delivery across all locations. In this role, you will bring your people focused skills including strong stakeholder management and relationship building, continuous engagement and communications as well as your ability to proactively support the needs of our staff, clients and business partners. Your ability to proactively resolve queries and issues will be the cornerstone to your success in this role.

Job Responsibility

To provide exceptional levels of customer service
To act as a meet and greet in the main reception
To ensure all visitors are recorded onto site and issue Security passes to external guests / contractors
Work to a standard set of operating procedures processes that are implemented across the Corporate facilities
To process room booking and video conference requests and issue support documentation to relevant departments
Produce monthly statistics of utilisations
Process guest WIFI user requests via the online system
Support Emergency Evacuation procedures – responsible for taking the lead in the management of Emergency Evacuations
Manage anyone working in the building outside of core business hours to ensure their safety and wellbeing
Manage any issues that arise outside of core business hours, escalating to the relevant person dependent on the issue
Make decisions and communicate with anyone working in the building outside of core business hours
Process incoming and outgoing mail and courier items
Manage the site stationery supplies
Raise work requests through our system for maintenance and cleaning
Manage bookings for visitor car parking spaces for the facility
Work as part of a flexible team to provide reception and meeting room support
Carry out basic administration tasks to support the business
To support the review of procedures and processes
Ensure that performance is compliant with agreed SLA
To put forward any suggestions/initiatives
To work as part of a team to deliver a first class service within the facility
To support the Service Level Agreement by ensuring that all Site Support activities are carried out effectively
To manage the onsite AV/IT equipment and support the Client with any AV/IT issues
Ensure all meeting spaces are set to a defined standard
To ensure all customer requests are dealt with efficiently and effectively

Requirements

Flexible and proactive
Passionate about exceptional customer service
Experienced in Front of House or Reception ideally gained within a corporate or 5 Star hotel environment
Ability to build positive relations with colleagues, guests and clients
Able to interact with all levels of personnel, including Senior Executives within the client organisation
Able to work off their own initiative and with minimal direction
Confidently able to manage emergency situations and make decisions as required
Strong team player with a commitment to support their colleagues
Excellent written and oral communication skills
Exceptionally organised and skilled in multi-tasking
High attention to detail
Working knowledge and competent in the use of Microsoft Office software
An understanding of Audio Visual and IT systems and the ability to explain this accurately to customers
Computer literate (Word, Excel, Outlook E-mail)
To be able to move heavy / bulky items safely
A clear understanding of Health & Safety practices
Customer focused with the ability to build positive relationships
Enthusiastic and conscientious approach to all Site Support related tasks
Clear, strong and confident communication skills
Team player with a “can do” attitude