Corporate Receptionist Job at JLL (Prague)

Job Description

As a Corporate Receptionist at JLL, you are part of the Workplace Experience Ambassador team who are the owners of the internal and external visitor experience. This role exists to provide the highest possible standards of engagement with our internal and external customers through all front-of-house and meeting & event services while delivering core front of house services such as sign-in, badging, luggage, lost and found and deliveries. You will take ownership of the internal and external visitor experience to ensure all interactions leave the customer with a positive, memorable experience while greeting, assisting and directing candidates/new hires/visitors and the general public appropriately. This comprehensive corporate reception role requires continual awareness of all onsite events to ensure visitor experience is personalised and optimised while proactively contributing to maintaining the highest standards of presentation and functionality across front of house and meeting and event areas with great attention to detail. You will undertake physical setup of meeting and event spaces in line with team guidelines and EHS considerations while monitoring meeting room environments including furniture, signage, equipment, temperature, fabric and consumables ensuring fine detail is captured, directly contributing to JLL's mission of delivering exceptional workplace experience excellence through comprehensive reception services, customer engagement, and operational support that ensures superior customer service, security awareness, and seamless visitor management across diverse commercial real estate environments.

Job Responsibility

Take ownership of internal and external visitor experience ensuring all interactions leave customers with positive, memorable experience through superior service delivery
Deliver core front of house services including sign-in, badging, luggage, lost and found and deliveries while receiving and directing telephone/email queries
Greet, assist and direct candidates/new hires/visitors and general public appropriately while maintaining continual awareness of onsite events for personalised experience
Proactively contribute to maintaining highest standards of presentation and functionality across front of house and meeting and event areas with attention to detail
Undertake physical setup of meeting and event spaces in line with team guidelines and EHS considerations while monitoring room environments comprehensively
Create and maintain up-to-date outlook, conference room finder and SharePoint room booking systems for identified meeting and event spaces efficiently
Provide high awareness of local area services including shops, restaurants, hotels and transport to support customers with comprehensive area knowledge
Coordinate daily updating of room booking displays while supporting onsite space audits and walk-the-store processes for operational excellence

Requirements

Experience in reception, concierge or related field with excellent people skills and ability to interact with wide range of client staff and demands
Previous experience working within high profile corporate environment with outstanding customer service skills and confidence communicating at all levels
Fluency in English and local language with strong PC literacy and proven ability to manage daily activities using various systems for comprehensive coordination
Very high attention to detail with ability to maintain professionalism at all times while being ambassador of the team for superior representation
Understanding of front of house services including sign-in, badging, luggage, lost and found and deliveries coordination for comprehensive visitor management
Knowledge of telephone, email and query direction through front of house while demonstrating greeting, assistance and direction capabilities for diverse visitors
Experience with meeting and event spaces setup in line with guidelines while understanding room environment monitoring including furniture, signage and equipment
Ability to be excellent team player with want to go above and beyond for each other while working flexibly in different settings as part of team

Nice to have

Previous catering or hospitality experience for enhanced customer service and event coordination capabilities across diverse workplace environments
Facilities Management exposure for beneficial understanding of comprehensive workplace operations and maintenance coordination requirements
Experience with outlook, conference room finder and SharePoint room booking systems creation and maintenance for enhanced technology coordination
Knowledge of local area services including shops, restaurants, hotels and transport for comprehensive customer support and area guidance capabilities
Understanding of daily liaison with one-team partners including security and janitorial teams for meetings and events coordination and collaborative operations
Experience providing timely, accurate and personalized responses to meetings and events enquiries while demonstrating flexible work approach in different settings
Knowledge of room booking displays daily updating coordination while understanding onsite space audits and walk-the-store processes support requirements
Background in trouble ticket requests, incoming/outgoing mail and courier services, site inspections, and administrative tasks for comprehensive facilities support

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