Corporate Receptionist Job at JLL (London)

Job Description

As a Corporate Receptionist at JLL, you'll take ownership of creating exceptional internal and external visitor experiences while delivering the highest standards of engagement through front-of-house and meeting & event services. This dynamic role requires you to be customer and quality obsessed, demonstrating high security awareness while maintaining clear knowledge of onsite emergency and evacuation procedures. You'll work in various settings to ensure all interactions leave customers with positive, memorable experiences while maintaining the highest standards of presentation and functionality across front-of-house and meeting areas. This position offers the opportunity to make a significant impact on JLL's reputation for excellence by serving as an ambassador for our team while supporting diverse facilities management services. By joining our collaborative team, you'll contribute directly to creating transformative workplace experiences while developing your skills in a professional services environment that values innovation, customer service excellence, and career growth.

Job Responsibility

Deliver core front-of-house services including visitor sign-in, badging, luggage assistance, lost and found, and delivery coordination while greeting and directing candidates, new hires, and visitors appropriately
Receive, direct, and relay telephone, email, and other queries through front-of-house channels while maintaining continual awareness of onsite events to personalize visitor experiences
Proactively maintain highest standards of presentation and functionality across front-of-house and meeting areas while undertaking physical setup of meeting and event spaces according to team guidelines
Monitor meeting room environments including furniture, signage, equipment, temperature, fabric, and consumables with meticulous attention to detail
Create and maintain up-to-date Outlook, conference room finder, and SharePoint room booking systems for identified meeting and event spaces
Coordinate daily updating of room booking displays while liaising with security and janitorial teams on meetings and events coordination
Support additional facilities team services including trouble ticket requests, mail and courier services, site inspections, space audits, and administrative tasks as required

Requirements

Experience in reception, concierge, or related customer service field
Excellent interpersonal skills with ability to interact effectively with diverse client staff and varying demands
Previous experience working within high-profile corporate environments
Fluency in English and local language with strong verbal and written communication abilities
Strong PC literacy with proven ability to manage daily activities using various technology systems
Outstanding customer service skills with confidence in communicating with customers at all organizational levels
Ability to maintain professionalism at all times while serving as a team ambassador

Nice to have

Previous catering or hospitality experience in professional environments
Facilities Management exposure or background in workplace services
Experience with meeting and event coordination in corporate settings
Knowledge of SharePoint, Outlook calendar systems, and conference room booking platforms
Background in security procedures and emergency response protocols
Experience supporting space audits and workplace optimization initiatives
Understanding of local area services including shops, restaurants, hotels, and transportation options

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