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We have a great opportunity for an experienced Corporate Receptionist to join the Rapport family, based at our client's amazing location with beautiful views over Canary Wharf. You will join a diverse team across two locations within walking distance, giving you an amazing opportunity to learn and develop. The Client is an American multinational investment management and financial services company, and you will play a crucial role in providing the highest level of service and care to the client, its customers, guests, and service partners in line with service level agreements and set policies and procedures. This is a permanent, full-time role (40 hours per week), working from Monday to Friday on a shift rota basis from 7:30 AM to 7:30 PM as per the client’s needs. Employment will be subject to a successful vetting outcome which includes a requirement of proof of a UK address for the last 6 years.
Job Responsibility:
Providing seamless guest management on behalf of the clients, including the active welcoming of all employees and guests into the building, hosting, and escorting of guests when required
Taking ownership of the reception areas and performing administration duties when required
When on client floors, meeting all guests at the lift lobby/ reception areas and escorting to their meeting rooms
Performing room checks, ensuring high levels of cleanliness are achieved and that all rooms have the correct branded items
Working closely with all other service providers, contractors, and the corporate services team
Performing cross-departmental shifts with central reservations as required
Managing the booking process for the UK sites via the booking platform
Assisting with training new joiners
Adhering to all site procedures and standards
Requirements:
Ideally, have previous customer service experience
Have a positive, outgoing personality and be able to easily build rapport with key stakeholders
Be proactive, flexible, and adaptable, with great attention to detail and ambition to learn and grow
Display excellent personal presentation and interpersonal skills
Be computer literate, with excellent communication skills, verbal and written, with a professional telephone and email etiquette
Demonstrate the ability to work independently and manage own workload
Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
Employment will be subject to a successful vetting outcome which includes a requirement of proof of a UK address for the last 6 years
What we offer:
Enjoy exclusive travel and grocery discounts
life assurance
cash rewards
Benefit from a contributory pension scheme
wellness programs
Employee Assistance Program
digital GP services
Unlock endless learning and development opportunities
WOW Awards
One paid day off annually to support a cause you’re passionate about