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We are seeking a dynamic Corporate Receptionist to join the Rapport team at our client's office in London! This hands-on role is perfect for an energetic, people-facing individual who takes pride in delivering top-class customer service. Joining an established team of three, the successful candidate will be expected to uphold the highest standards across all aspects of the guest experience. With a heavy focus on consistency and quality, there will be plenty of opportunity to collaborate closely with colleagues and wider departments, building strong, lasting relationships along the way. You will join a dynamic and highly experienced team across two locations in London and Bristol.
Job Responsibility:
Oversee the day-to-day operations of meeting rooms and hospitality services
Coordinate with the hospitality team to arrange refreshments for meetings, client visits, and internal events
Act as the first point of contact for the office, managing the reception desk
Handle incoming calls, emails, and enquiries with efficiency and discretion
Coordinate the booking, setup, and upkeep of meeting rooms
Greet clients, visitors, and VIP guests with warmth and professionalism
Manage visitor sign-in procedures in line with security protocols
Maintain an acute awareness of the pace and priorities of a high-profile, client-facing environment
Support the wider team in upholding consistent service standards across all front-of-house operations
Requirements:
Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
Be a friendly can-do person with the ability to create rapport with guests and clients
Possess excellent multi-tasking skills
Computer literacy and experience in a customer facing role
Somebody who takes pride in providing a first-class service, has a strong customer service ethic and knows how to handle confidential information
Nice to have:
A corporate background will be an added advantage
What we offer:
Exclusive travel and grocery discounts
Life assurance
Cash rewards
Contributory pension scheme
Wellness programs
Employee Assistance Program
Digital GP services
Endless learning and development opportunities
WOW Awards for exceptional contributions
One paid day off annually to support a cause you are passionate about