Corporate Receptionist Job at JLL (Milano)

Job Description

This position serves as a Workplace Experience Ambassador, taking ownership of the internal and external visitor experience for our Amazon account dedicated team. You will provide the highest possible standards of engagement with internal and external customers through front-of-house and meeting & event services while maintaining standards of presentation, administration, and delivery across various settings. This role contributes to JLL's business objectives by ensuring all customer interactions create positive, memorable experiences that enhance client satisfaction and support Amazon's corporate operations through exceptional service delivery and attention to detail.

Job Responsibility

Take ownership of visitor experience ensuring all interactions leave customers with positive, memorable experiences through core front-of-house services
Deliver sign-in, badging, luggage, lost and found, and delivery services while receiving and directing telephone, email, and other queries
Greet, assist, and direct candidates, new hires, visitors, and the general public with continual awareness of onsite events for personalized service
Maintain highest standards of presentation and functionality across front-of-house and meeting areas with great attention to detail
Undertake physical setup of meeting and event spaces while monitoring room environments including furniture, signage, equipment, and consumables
Create and maintain up-to-date Outlook, conference room finder, and SharePoint booking systems for meeting and event spaces
Provide timely, accurate, and personalized responses to meeting and event enquiries while coordinating daily room booking display updates

Requirements

Experience in reception, concierge, or related field with excellent people skills and ability to interact with a wide range of client staff
Previous experience working within a high-profile corporate environment with outstanding customer service skills
Fluency in English and local language with strong PC literacy and proven ability to manage daily activities using various systems
Very high attention to detail with ability to maintain professionalism at all times and serve as team ambassador
Excellent team player with commitment to go above and beyond for colleagues and customers
Ability to communicate confidently with customers at all levels, both written and verbal

Nice to have

Previous catering or hospitality experience
Facilities Management exposure and understanding of corporate operations
Knowledge of local area services including shops, restaurants, hotels, and transport options
Experience with meeting room management systems and space coordination
Background in event coordination and setup processes
Understanding of security awareness and emergency evacuation procedures

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